Administrative Support Coordinator

Workplace location: Montreal, QC, Canada (on-site)
Starting salary: $24.90/hour
Department: Maintenance
Category: Unionized Personnel (IAMAW - Office Employees)
Employment type: Permanent

Joining Air Canada is joining an iconic Canadian company. Are you passionate about reaching new heights, teamwork, and making a significant contribution? Launch your career by joining our diverse and dynamic team at the forefront of passenger air transport.

Important details to know

• High attention to detail: In the airline industry, precision is essential. The successful candidate will handle data entry and necessary documentation to ensure our maintenance operations run smoothly. The ability to spot the slightest error is a superpower we value deeply.
• Interpersonal skills act as a co-pilot: Whether it's an urgent request or a concerned colleague, adopting a calm and professional approach to customer service will make the successful candidate the go-to person for problem-solving.
• Adaptability in a fast-paced environment: Success in this role depends on the ability to prioritize effectively amidst constant demands. Staying focused under pressure is essential.

Main responsibilities

• Manage office supplies, medical kits, time cards, and business cards, among other items.
• Support onboarding and internal transfers, and keep employee status changes up to date (new hires, transfer to another base, etc.).
• Coordinate service anniversaries, team meetings, and employee celebrations, including catering orders, service decorations, and celebration cards.
• Keep staff schedules and anomalies up to date, including requests for overtime volunteers, leave requests, and annual leave schedules.
• Prepare daily, weekly, and quarterly reports.
• Supervise office equipment (hardware, software, and general office equipment), notably through the creation and tracking of IT and Real Estate support tickets.
• Liaise with internal and external clients, ensure confidentiality, and independently organize and prioritize workload to meet deadlines with minimum supervision.
• Provide internal and external clients with access to systems and buildings.
• Participate in daily administrative tasks (audits, scans, mailings, etc.).
• Generate and supervise key performance indicators.

Qualifications

• High school diploma.
• At least one to three years of experience in an administrative, office, or secretarial role.
• Proficiency in Microsoft Office applications.
• Mastery of spelling, punctuation, and grammar.
• Good interpersonal skills.
• Excellent written and verbal communication skills, as well as formatting and proofreading abilities.
• Accuracy and thoroughness.
• Proven punctuality and reliability to promote the overall success of the team in a fast-paced environment.
• The incumbent of this position may be required to write minutes and perform physical tasks such as lifting or climbing.
• Experience in process improvement is an asset.

Benefits

• Financial benefits: Pension plan, Employee share ownership plan, Profit sharing plan.
• Well-being and health care: Health care, dental care, and life insurance plans for you and your family (as needed).
• Recognition: Shine, Air Canada's recognition program, allows you to highlight exceptional efforts.
• Travel privileges: A generous travel privileges program for you and other eligible individuals once you have accumulated twenty-eight (28) weeks of service. The program notably offers space-available travel, discounts on hotel stays and car rentals, Air Canada Vacations discounts, and more.

Employment conditions

Candidates must be eligible to work in the country concerned at the time an offer of employment is presented and are responsible for obtaining the necessary work permits, visas, or other authorizations. Proof of eligibility must be provided before the start date.

Language requirements

All things being equal, preference will be given to bilingual candidates.

Diversity and inclusion

Air Canada is firmly committed to diversity and inclusion and aims to create a healthy, accessible, and rewarding workplace that highlights the unique contribution of our employees to our company's success.

As an equal opportunity employer, we encourage diverse applications so that we can have a workforce that is varied and representative of our customers and the communities where we live and serve.

Air Canada thanks all applicants for their interest, but only those selected for an interview will be contacted.