Customer Account Coordinator (CAM)

Welcome to MHIRJ!

MHIRJ is the combination of two significant legacies: Mitsubishi Heavy Industries (MHI) and the CRJ Series program. We provide comprehensive solutions in operations, engineering, and customer support, including maintenance, refurbishment, technical publications, as well as marketing and sales activities for the global regional aircraft industry. We are seeking a Senior Contracts Negotiator to join our team!

Position Summary

The Customer Account Coordinator (CAM) is the primary point of contact for customers, responsible for managing key accounts, ensuring customer satisfaction, and maintaining strong client relationships. The role coordinates with internal teams to support customer requirements, manage orders and contractual commitments, communicate delivery updates, and resolve issues proactively.

The chosen person will also lead customer meetings, monitors account performance, supports sales initiatives, and helps develop customer service capabilities to drive operational excellence and continuous improvement.

In your role, you will:

• Act as the primary point of contact for assigned customers, managing day-to-day account activities, fostering strong customer relationships, coordinating cross-functional support, and ensuring customer satisfaction through proactive communication and issue resolution.
• Communicate order status, delivery schedules, and potential risks proactively to customers.
• Support the International and Domestic sales teams as they meet with prospects and customers.
• Liaise with all internal stakeholders including, but not limited to, Procurement, Engineering, Program Management, Estimation and Finance, Legal, Contract Management and Sales to ensure that all parts specifications and services are consistent with our business strategy while ensuring that customer expectations are exceeded.
• Lead and support the development, training, and coaching of CSRs to enhance customer service performance, strengthen account management capabilities, and drive a culture of continuous improvement and customer excellence.
• Participate in and lead Customer Meetings
• Produce weekly and monthly Governance to monitor overall performance and identify opportunities for process improvements and increase customer satisfaction.
• Provide strategic leadership with respect to order book management.
• Answer customer call, Participate in and lead Customer Meetings
• Understand and Ensure Customer contractual commitments are being met.

Key qualifications:

As our ideal candidate,

• 5 years of experience in an aerospace environment, preferably in customer support
• Proficient with Microsoft Office tools, SAP, PSD, MACPAC, Documentum,
• Excellent written and verbal communication . Bilingualism (French and English) is mandatory.
• Marketing or Business degree, or equivalent work experience in a customer-facing Aviation Support Operational role.
• Experience in interfacing with various internal agencies, such as ML, ISE, CM, Finance etc.
• Effective and Skilled communicator.
• The candidate is a team player with strong communication (verbal and written), leadership and entrepreneurship skills:
• An understanding of commercial aircraft aftermarkets and business processes is considered an asset.
• Must possess a working knowledge of Microsoft Excel, Powerpoint and Access.
• Must be available to work a flexible daytime schedule, Monday to Friday, including statutory holidays

Why join us?

Are you passionate about aviation? Eager to make a meaningful impact on customers? Aspiring to a fulfilling career as a Customer Account Coordinator (CAM) ? If so, you’re in the right place. At MHIRJ, we recognize and value your contribution to our unified team. We live by our values and embody the behaviors that drive our success.

Take off with a team that shares your passion and supports your journey. Let’s take flight together at MHIRJ!

We offer comprehensive benefits for you and your family, as well as numerous career growth opportunities:

• Competitive health, dental, and vision insurance
• Paid time off bank
• Competitive compensation and annual bonus plan
• Retirement savings plans
• Employee discounts and much more!