Internal Sales Coordinator

Belonging to Air Canada is akin to belonging to a Canadian symbol, Air Canada recently voted Best Airline in North America. Take your career to new heights by joining our innovative and diverse team at the forefront of passenger air transport.

The Internal Sales team provides a range of support activities to commercial managers and the external market, including travel agents, tour operators, and corporate accounts. Internal Sales Coordinators are also responsible for providing statistics and management information to the sales organization in the United Kingdom and to Air Canada's key partners.

We are looking for a committed, enthusiastic team player who is able to assist in all areas of the commercial organization as needed.

Responsibilities:

• Prepare sales proposals, manage and issue corporate and tariff contracts for group organizers, tour operators, and corporate accounts.
• Research and provide all relevant information for the ranking process in automated systems and channels.
• Manage small corporate accounts and provide feedback to Account Managers.
• Manage and process travel agent requests regarding seat allocations, net fare requests, upgrade requests, waivers, and the interpretation of contracts and associated correspondence.
• Maintain and create databases, produce reports, and analyze sales data to identify trends, opportunities, and areas for improvement. Help find potential leads and new market segments for the sales team.
• Monitor and analyze the performance of key business partners to ensure compliance with agreed objectives and provide feedback to commercial managers.
• Assist commercial managers in promoting aircanada.com in the United Kingdom and Ireland.
• Monitor Air Canada and partner programs to ensure the visibility of Air Canada products in distribution channels.
• Assist commercial managers in preparing sales proposals, presentations, agency contracts, as well as planning calls and managing associated sales administration.
• Process travel requests from IATA agencies in collaboration with leading agency benefit plans.
• Work with senior executives to provide marketing communications support and create advertisements, editorials, advertorials, and newsletters in approved media.
• Represent Air Canada at trade shows, travel agencies, promotional events, and familiarization trips.
• Provide group fare quotes, prepare and send group contracts, provide monthly sales reports on groups and advance bookings.
• Manage the group booking process, including reservation creation, name lists, advance passenger information system, seating, meals, payments, cancellations, and contract interpretation.
• Provide support to the team for additional activities and projects as needed.

Qualifications

• Proven sales and teamwork skills.
• Knowledge of the travel industry in the United Kingdom and Ireland.
• Successful completion of tariff training, an asset.

Employment Conditions:

Candidates must have the right to work in the chosen country at the time an offer of employment is made. It is entirely the responsibility of employees applying for the position to obtain the required work permits, visas, or any other authorizations.

Language Requirements

Fluency in English, both written and spoken. Knowledge of French and other languages is an asset.

Diversity and Inclusion

Air Canada is strongly committed to diversity and inclusion and aims to create a healthy, accessible, and rewarding work environment that showcases the unique contribution of our employees to our company's success.

As an equal opportunity employer, we encourage diverse applications so that we can have a workforce that is varied and representative of our customers and the communities where we live and serve.

Air Canada thanks all candidates for their interest, but only those selected for an interview will be contacted.