Coordinator - Inside Sales

Belonging to Air Canada is to belong to a Canadian symbol, Air Canada recently voted best airline in North America. Take your career off by joining our innovative and diverse team at the forefront of passenger air transport.

The Inside Sales team provides a range of support activities to commercial managers and the external market, including travel agents, tour operators and business accounts. Coordinators - Inside Sales are also responsible for providing statistics and management information to the sales organization in the United Kingdom and to Air Canada's key partners.

We are looking for a committed, enthusiastic and team-spirited person, able to help in all areas of the commercial organization, as needed.

Responsibilities :

• Prepare sales proposals, manage and issue corporate and tariff contracts for groupers, tour operators and business accounts.
• Research and provide all relevant information for the classification process in automated systems and channels.
• Manage small business accounts and provide feedback to Account managers.
• Manage and process travel agent requests regarding seat allocations, net fare requests, upgrade requests, waivers and interpretation of contracts and associated correspondence.
• Maintain and create databases, produce reports and analyze sales data to identify trends, opportunities and areas for improvement. Help find potential leads and new market segments for the sales team.
• Monitor and analyze the performance of key business partners to ensure compliance with agreed objectives and provide feedback to commercial managers.
• Assist commercial managers in promoting aircanada.com in the United Kingdom and Ireland.
• Monitor Air Canada and partner programs to ensure visibility of Air Canada products in distribution channels.
• Assist commercial managers in preparing sales proposals, presentations, agency contracts, as well as planning calls and managing associated sales administration.
• Process IATA agency travel requests in collaboration with leading agency benefit schemes.
• Work with senior executives to provide marketing communication support and create advertisements, editorials, advertorials and newsletters in approved media.
• Represent Air Canada in trade shows, travel agencies, promotional events and familiarization trips.
• Provide group fare quotes, prepare and send group contracts, provide monthly reports on group sales and advance bookings.
• Manage the group booking process, including booking creation, name lists, advance passenger information system, seats, meals, payments, cancellations and contract interpretation.
• Provide support to the team for additional activities and projects, as needed.

Qualifications

• Proven sales and teamwork skills.
• Knowledge of the travel industry in the UK and Ireland.
• Successful completion of fare training, an asset.

Employment Conditions :

Candidates must have the right to work in the chosen country at the time a job is offered to them. It is entirely the responsibility of employees applying to obtain work permits, visas or any other authorizations required for the position.

Language Requirements

Fluency in English, both oral and written. Knowledge of French and other languages, an asset.

Diversity and Inclusion

Air Canada is strongly committed to diversity and inclusion and aims to create a healthy, accessible and rewarding workplace that highlights the unique contribution of our employees to the success of our business.

As an equal opportunity employer, we encourage diverse applications so that we can have a workforce that is varied and representative of our customers and the communities where we live and offer our services.

Air Canada thanks all candidates for their interest, but only those selected for an interview will be contacted.