Digital Solutions Director

About Pratt & Whitney Canada

Pratt & Whitney Canada (P&WC) is a global leader in the aerospace industry, headquartered in Longueuil, Quebec. We manufacture next-generation engines that power the world's largest fleet of business, general aviation, and regional aircraft and helicopters.

For nearly 100 years, we have pioneered advancements in engine development, supporting cargo and equipment transportation, wildfire suppression, and passenger travel.

An Employer of Choice

Pratt & Whitney Canada was recognized as one of Canada's Top 10 Employers in 2025 by Forbes and ranked #1 in the aerospace and defense industry in the country. Our headquarters is also listed among the top employers in the Montreal region. These accolades reinforce our reputation as an employer of choice in Montreal, Canada, and worldwide.

This is a full-time position from Monday to Friday with flexible hours, based in Longueuil, and performed exclusively on-site.

Why join our team

Joining the Business Development team at Pratt & Whitney Canada (PWC) as the Digital Solutions Director offers the opportunity to drive high-impact, strategic digital initiatives that shape the future of our global Aftermarket business. You will lead transformative projects that enhance customer experiences, enable scalable growth, and influence the company's direction in the aerospace industry. This role provides a platform to collaborate with cross-functional leaders and innovate at a global scale while fostering your professional and leadership growth.

Day-to-day

The role focuses on managing a team of 18 professionals and 60 external experts across North America and India, bringing together development, data analysis, and customer support expertise to drive innovation and operational excellence.

As Director, you will oversee customer-facing digital applications while leading Customer Master Data and the Contact Center organizations. The position includes leading strategic initiatives such as Aftermarket Data Governance in collaboration with Pratt & Whitney United States and RTX, promoting Agile adoption, and advancing the Digital Product approach across P&WC.

Key Impact Areas

• Influence the Aftermarket organization, Finance, and Global Trade to ensure synchronized execution of digital strategies across global teams.
• Shape and execute strategies for software development, contact center operations, and Customer Master Data management.
• Deliver innovative solutions to address long-standing challenges, including Customer Master Data governance and omnichannel customer service capabilities.

Primary Responsibilities

• Ensure 24/7 availability of customer-facing applications and subsystems to support aircraft operations and business continuity.
• Oversee the Customer Master Data team to maintain best-in-class data quality and respond to customer queries promptly.
• Lead continuous improvement projects, ensuring alignment with scope, budget, and timelines while delivering expected value.
• Drive modernization of eCommerce platforms (UX/UI) and support the Connected Services portfolio and P&WC Transformation initiatives.
• Develop and maintain a long-term vision and roadmap to enhance customer service through modern methodologies, innovative digital tools, and scalable solutions.
• Promote Agile and Digital Product lifecycles within P&WC to improve operational efficiency and responsiveness.
• Lead Aftermarket Data Governance efforts with P&WC United States and RTX.
• Manage and oversee a significant annual operating budget, including strategic partnerships with key external vendors.
• Drive digital revenue growth through online platforms across multiple product lines, including service programs, technical publications, and spare parts.
• Oversee Tech Pubs publishing and maintenance and ePLM budget management.
• Manage CAPEX budgets for connected aftermarket and Managed Services.
• Coordinate and manage relationships with digital partners.
• Lead deployment and execution of the eCommerce strategy.

Qualification

• Bachelor's or Master's degree in Science, Technology, Engineering or Mathematics (STEM) or a relevant field.
• Minimum of 14 years of relevant experience, or an advanced degree and a minimum of 12 years' experience, including:
  • Software development lifecycle
  • Budget planning
  • Project management and control
  • Coaching and HR development
  • Business case development
  • Strategic alliances
• Extensive knowledge of Aftermarket services, global customer support, and internal finance/IT processes.
• Proven ability to manage complex projects and multi-stakeholder initiatives.
• Strong communication and leadership skills with demonstrated ability to influence decisions and resolve conflicts.
• Experience leading teams located in different countries and cultures.
• Track record supporting a global customer base through customer service organizations and digital platforms.
• Ability to understand and adapt to legislation in different countries when developing digital solutions.

Although this position is part of a French-speaking work environment, it requires working knowledge of English to read and understand specialized instructions, plans, drawings and technical terms, and to communicate in English with customers, suppliers or international colleagues.

What do we offer?

• Pension and savings plan with employer contributions
• Group insurance program
• Opportunities for advancement (career progression)
• Merit or recognition program
• Health and wellness program, including virtual health care
• Recreational and sports club
• Nearby daycares
• Transportation accessibility or public transit program and free parking

Working at Pratt & Whitney Canada

The masculine pronoun is used without discrimination and solely for the purpose of making the text easier to read. We will consider applications from all qualified candidates.

At Pratt & Whitney Canada, we combine passion, boldness, and precision to design, manufacture, and maintain the most advanced and reliable aircraft engines in the world. Our work and product quality contribute to the success of our customers, who save lives, support commerce, connect communities, and protect freedoms.

At Pratt & Whitney Canada, you have the opportunity to make a difference every day — just look up. Are you ready to go beyond?

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.