Associate Director, Regional Airlines, Customer Programs

About Pratt & Whitney Canada

Pratt & Whitney Canada (P&WC) is a global leader in aerospace innovation, proudly headquartered in Longueuil, Quebec, since 1928. We design and manufacture next-generation aircraft engines that power the world's largest fleet of business, general aviation, and regional aircraft and helicopters.

For nearly 100 years, our teams have been at the forefront of propulsion technology, pushing boundaries to make flight more efficient and reliable. Our engines support missions that matter, from transporting people and essential goods to enabling emergency medical services, humanitarian operations, and wildfire suppression around the world.

An Employer of Choice

Pratt & Whitney Canada was named one of Canada's Best Employers for 2026 by Forbes. The company also ranked #1 employer in the aerospace and defense industry in Canada, and our headquarters continues to be recognized among the top employers in the Montreal region.

Why Join The Team?

P&WC Regional Airlines Customer Programs is looking for an Associate Director to lead an international professional team supporting a growing pay-per-hour (PPH) customer portfolio across multiple airframes, engine models, mission segments and contract structures. This role is key to delivering strategic projects and defining program strategy to meet customer expectations and market demand. The role also involves building customer relationships and representing operators' voices within the company.

This is a full-time, Monday to Friday position with flexible hours, based in Longueuil and performed exclusively on-site.

Function Description

The Regional Airlines Associate Director will report to the Commercial Program Director/Associate Director and is responsible to:

• Lead, coach and mentor a team of Customer Managers to fulfill contractual obligations of our service and maintenance agreements with airline operators.
• Lead commercial customer activities from start to successful resolution.
• Lead the consolidation of fleet information to deliver engine shop visit forecasting for our service centre network.
• Manage a diversified portfolio of fleet customers and operators using strong cross-functional skills to provide best-in-class service delivery.
• Lead the coordination of regional operator relationships for shows, events and meetings.
• Support regional OEMs with key program projects and initiatives as applicable.
• Represent customers' voice during internal meetings.
• Participate in establishing a commercial aftermarket strategy based on client type and operational use.
• Determine and implement customized management practices for each account.
• Lead coordination and presentation of internal reporting as part of commercial Customer Service governance for Regional Programs.
• Support financial reviews and develop strategies to improve business performance.
• Handle complex customer matters with high-profile customers and coordinate issue resolution.
• Coordinate with stakeholders to identify support planning needs.
• Support Customer Managers in managing their portfolios and developing their careers.

What your day to day will look like

• Lead your team to develop solutions for Regional Operator accounts and ensure contractual service level expectations are met.
• Responsible for overall contract management to drive profitability.
• Support projects linked to program strategies and drive service improvements.
• Collaborate and coordinate with P&WC departments to ensure clear contractual requirements.
• Act as escalation support for the team when developing solutions with internal and external service providers.
• Lead the coordination and resolution of customer actions and briefing papers for assigned clients as required.
• Lead process improvement initiatives for key responsibilities and deliverables.

What you need to be successful

• Bachelor's degree with a minimum of 10 years' experience, or Master's degree with a minimum of 7 years, in disciplines such as Administration/Commerce, Aeronautical Maintenance, Aerospace Engineering, Business Management, Finance, Mechanical Engineering, International Management, Operations Management.
• Passion for data-driven decision-making and analytics.
• High degree of autonomy and ability to engage support when needed.
• Strong leadership and communication skills with the ability to lead, persuade and empower to effect business transformations.
• Self-starter who is resilient, resourceful, and comfortable with ambiguity.
• Lead by example and be a team player.
• Strong in building relationships and trust with key stakeholders.
• High level of curiosity to identify and create new business opportunities.
• Result-driven, demonstrated ability to plan, organize and manage resources to meet objectives within defined time frames.
• Technical background is an asset.
• Strong MS Office and front-end user computer skills.
• Familiarity with business systems such as SAP and CRM is an asset.

This position is part of a French-speaking work environment; it requires a very good knowledge of English to read and understand daily documentation and technical terms from international organizations, and to write and communicate in English with customers, suppliers or international colleagues.

What do we offer?

• Pension and savings plan with employer contributions.
• Group insurance program.
• Opportunities for advancement (career progression).
• Merit or recognition program.
• Health and wellness program, including virtual health care.
• Recreational and sports club.
• Nearby daycares.
• Transportation accessibility or public transit program and free parking.

Working at Pratt & Whitney Canada

The masculine pronoun is used without discrimination and solely for the purpose of making the text easier to read. We will consider applications from all qualified candidates.

At Pratt & Whitney Canada, we combine passion, boldness, and precision to design, manufacture, and maintain the most advanced and reliable aircraft engines in the world. Our work and the quality of our products contribute to the success of our customers.

The selected candidate will be required to complete a criminal background check and any applicable clearances with respect to the handling and transfer of controlled goods. Employment is conditional upon the successful completion of these checks.