Fleet Efficiency, Program Manager

Job description

Do you have experience in program management, have you worked in customer services and would you like to progress and develop new skills? Then this job is for you!

The A220 commercial aircraft Programme is looking for a Structures Program Manager to join our Fleet Efficiency team based in Mirabel (Québec, Canada), where you will work jointly with our Customer Services organization to support the A220 operators.

You will be part of the Fleet Efficiency team responsible for ensuring the safe and economic operation of the A220 fleet in-service. The team is organised to promote cross-collaboration, mutual support and collective learning.

Role

• Represent the Fleet Efficiency organization in Program Review Meetings with key suppliers by discussing risks and issues and highlighting the priorities of the Customer Services organization.
• Actively participate in A220 program change governance and effectively manage MISP and SISP (Major & Significant In-Service Problems) as the end-to-end leader of those projects.
• Anticipate A220 operators' needs and proactively initiate projects to support them in a timely manner; act as leader or key stakeholder for these initiatives on behalf of Fleet Efficiency.

Your working environment

The A220 Programme is headquartered in Mirabel, in the greater Montreal area. The region offers a high quality of life, balancing career opportunities and outdoor activities.

How we care for you

• Financial rewards: Attractive salary, annual bonus, group insurance plan, pension plan and share purchase plan.
• Work / Life Balance: A hybrid working policy, on-site cafeterias and a highly competitive holiday policy.
• Wellbeing / Health: Employee Assistance Program (EAP), Discount Program and on-site Medical Service.
• Individual development: Great upskilling opportunities with unlimited access to over 10,000 e-learning courses, certifications, accelerated development programmes, and national and international mobility.

Your challenges

• Major in-service events:
  • Contribute to the analysis of major in-service events and proposed solutions; identify and implement mitigations and embodiment plans; lead, with support from ISE and Flight Operations, the definition of the customer communication plan (TFU, AOT, OEB, webinars ...).
  • Ensure Customer Services impacts and required deliverables are well known and understood for each proposed aircraft modification.
  • Determine and prepare the implementation strategy (SB policy, embodiment campaigns...) to be validated by the Change Control Board (CCB).
  • Monitor in-service airworthiness issues and the embodiment of corrective actions or proposed improvements via Service Bulletins (SB) / Vendor Service Bulletin (VSB).
• Major In-Service Problems (MISP):
  • Identify MISP candidates and, when launched, take the role of end-to-end Project Leader to deliver a technically and economically sound solution within reasonable timeframes and costs.
  • Maintain working tools (TFU, CRISP) updated weekly and present status, risks and opportunities to the organisation on a monthly basis.
• Fleet performance:
  • Contribute to recurring analysis of fleet performance (Operational Reliability, Unplanned Technical Grounding, Maintenance costs, etc.), identify deviations from targets and launch appropriate mitigation, improvement or recovery actions.
  • Maintain an overview of all Major Structures & Cabin issues and provide guidance regarding prioritisation, potential mitigations, in-service strategies and commercial policies.
• Governance with A220 operators & suppliers:
  • Maintain close contact with allocated customers to ensure good cooperation.
  • Be the focal point for customer services and fleet performance for those customers; address program issues and provide regular updates on developments.
  • Organize and contribute to Technical Review Meetings (FRM) for allocated customers.
  • Act as the Fleet Efficiency focal point in internal Change Management governance and in IPTs for structure-related initiatives.
  • Represent Fleet Efficiency in Program Review Meetings with key suppliers by highlighting risks, issues and Customer Services priorities.

Your profile

• Aerospace Engineering degree or equivalent.
• Minimum of ten (10) years' experience in engineering, aircraft operation and/or customer services.
• Experience interacting with customers, customer-focused and always acting with integrity.
• Strong business and financial acumen combined with a strategic view.
• Experience managing multidisciplinary projects and excellent presentation skills.
• Advanced level of English & French.
• Proven ability to work within high-performance teams in a fast-paced environment with changing priorities.
• Sound knowledge of the aerospace industry and TCCA/FAA/EASA regulations.
• Commitment to people development and valuing everyone's contribution.

This role may involve some travel for business (worldwide).

This job requires awareness of potential compliance risks and a commitment to act with integrity.

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