Entry into Service Program Manager

About Pratt & Whitney Canada

Pratt & Whitney Canada (P&WC) is a global leader in the aerospace industry, headquartered in Longueuil, Quebec. We manufacture next-generation engines that power the world's largest fleet of business, general aviation, and regional aircraft and helicopters. For nearly 100 years, we have pioneered advancements in engine development, supporting cargo and equipment transportation, wildfire suppression, and passenger travel.

Why join the Entry-into-Service Program Management team?

Pratt & Whitney continues to invest in new engine technology and designs for future aircraft installations. With these new strategic programs, we are writing the next chapter of engine offerings in multiple markets. This drives the need for Customer Service leadership for successful entry-into-service (EIS) of these new products. In the EIS Program Management team, we lead and govern the preparation of entry-into-service for new engine programs, implement state-of-the-art technical and commercial solutions for customers, leverage the latest technology, and commit to proactivity, integrity and respect. We foster a learning organization and an inclusive culture by providing opportunities for development, growth and empowerment.

What will your day-to-day look like?

You will be responsible for leading the entry-into-service of strategic engine programs, working with aircraft OEMs, Customer Program teams, Customer Service SMEs, Engineering, Marketing, OPM and multiple international teams to deliver a world-class customer experience. The role requires strong leadership by influence, problem solving, consensus building, and regular reporting to P&WC executive leadership.

Key responsibilities

• Lead EIS program governance and activities across program teams and aftermarket disciplines (MRO facilities, service centers, mobile repair teams, part distribution, rental engines, tooling, technical publications, commercial services, warranty, digital technologies, product performance, advanced engine health management).
• Collaborate closely with engineering, marketing, business development, customer service SMEs and strategy owners to define, monitor, track and influence new program deliverables.
• Manage program risks: identify, evaluate, mitigate and report within the program team.
• Manage Entry-into-Service budget requirements and prepare business cases.
• Interface directly with partners, suppliers and customers, requiring tact and courtesy.
• Lead innovative initiatives to improve product and service experience.
• Use CORE methods to define efficient standardized best practices for future product EIS and incorporate lessons learned.
• Conduct simulation events to identify system gaps and develop mitigations.
• Maintain effective communications with stakeholders and global multidisciplinary teams; prepare reports and presentations for senior leadership.

This is a full-time, Monday-to-Friday position with flexible hours, based in Longueuil and performed exclusively on-site.

What do you need to be successful?

• Bachelor's degree with 10 to 15 years of relevant experience, or Master's degree with 7 to 10 years of relevant experience.
• Field of studies: Aeronautics, Aerospace Engineering, Mechanical, Industrial or Electrical Engineering, Business.
• Strong project management skills and business judgment.
• Good technical and product knowledge (engines); expertise in aircraft engine maintenance, repair and overhaul.
• Experience working directly with customers and OEMs.
• Excellent people and communication skills.
• Solid computer skills (PowerPoint, Excel, Word, Access, etc.).
• Occasional business travel.
• The position is based in a French-speaking work environment and requires a very good knowledge of English to read, understand and communicate daily with international documents, customers and suppliers.

What do we offer?

• Employer-matched retirement and savings plan.
• Group insurance program.
• Advancement opportunities (career progression).
• Merit or recognition program.
• Health and wellness program, including telemedicine.
• Recreational and sports club.
• Nearby daycare facilities.

Working at Pratt & Whitney Canada

The masculine pronoun is used without discrimination and solely for ease of reading. We will consider applications from all qualified candidates. At Pratt & Whitney Canada, we combine passion, boldness, and precision to design, manufacture, and maintain the most advanced and reliable aircraft engines in the world. Our work and the quality of our products contribute to the success of our customers, who in turn save lives, support commerce, connect communities, and protect freedoms. At Pratt & Whitney Canada, you have the opportunity to make a difference every day—just look up. Are you ready to go beyond?