Entry into Service Program Manager

Job description: Entry-into-Service Program Manager

About Pratt & Whitney Canada

Pratt & Whitney Canada (P&WC) is a global leader in the aerospace industry, headquartered in Longueuil, Quebec. We manufacture next-generation engines that power the world s largest fleet of business, general aviation, and regional aircraft and helicopters.

For nearly 100 years, we have pioneered advancements in engine development, supporting cargo and equipment transportation, wildfire suppression, and passenger travel.

An Employer of Choice

Pratt & Whitney Canada was recognized as one of Canada s Top 10 Employers in 2025 by Forbes and ranked #1 in the aerospace and defense industry in the country. Our headquarters is also listed among the top employers in the Montreal region. These accolades reinforce our reputation as an employer of choice in Montreal, Canada, and worldwide.

Why join the Entry-into-Service Program Management team?

Pratt & Whitney continues to invest in new engine technology and designs for future aircraft installations. With these new strategic programs, we are writing the next chapter of engine offerings in multiple markets. This drives the need for Customer Service leadership for successful entry-into-service (EIS) of these new products.

In EIS Program Management team, we believe that everything starts with our people. We foster a learning organization and inclusive culture by providing opportunities for development, growth and empowerment. We lead and govern the preparation of Entry-into-Service of our new engine programs, implement state-of-the-art technical and commercial solutions for our customers, leverage latest technology, strive for pro-activity, commit collectively and always act with integrity and respect.

We re looking for an experienced candidate to help drive the entry-into-service of our new offerings. If you are highly customer centric, enjoy a dynamic team environment and have significant experience in project management, aerospace product support, customer business requirements and on-wing / off-wing maintenance practices, then this opportunity is for you.

What will your day-to-day look like?

You ll be responsible for leading the entire entry-into-service of a strategic program, for 2 aircraft installations, with substantial program management tasks with limited supervision, working directly with the aircraft OEM, Customer Program teams, Customer Service subject matter experts, Engineering, Marketing, OPM and with multiple international teams to deliver a world-class experience for our customer base. It will require a strong ability to lead by influence, find solutions, drive consensus between multiple stakeholders and report out to the P&WC executive team regularly.

• Lead Entry-into-Service program governance and drive activities with program teams and multiple aftermarket disciplines that could include MRO facilities, service centers, mobile repair teams, part distribution, rental engines, tooling, technical publications, commercial services, warranty, technical publications, digital technologies, product performance, advanced engine health management.
• Collaborate closely with engineering, marketing, business development, customer service subject matter experts and strategy owners to define, monitor, track, and influence new engine programs deliverables.
• Manage program risks by identifying, evaluating, mitigating and reporting within the programs team.
• Manage Entry-into-Service Budget requirements and prepare business cases.
• Interface directly with partners, suppliers and customers, which requires a high degree of tact and courtesy.
• Lead innovative activities to change the game in product and service experience
• Use CORE methods to define efficient and standardized best practices for future product EIS.
• Define and incorporate lessons learned and best practices into all EIS Programs.
• Conduct simulation events to identify system gaps and to develop necessary mitigation.
• Maintain effective communications with key stakeholders, multidisciplinary and global team members. Prepare reports and presentations for senior leadership.

This is a full-time position from Monday to Friday with flexible hours, based in Longueuil, and performed exclusively on-site.

What do you need to be successful?

• Bachelor s degree with 10 to 15 years of experience
• Master s degree with 7 to 10 years of experience
• Field of studies: Aeronautics, Aerospace Engineering, Mechanical, Industrial or Electrical Engineering, Business
• Strong project management skills and business judgment
• Good technical, product knowledge (engines)
• Excellent people and communication skills
• Solid computer skills (PowerPoint, Excel, Word, Access, etc.)
• Occasional business trips

This position is part of a French-speaking work environment, it requires a very good knowledge of English to read and understand, on a daily basis, documentation and technical terms that may emanate from international organizations, as well as to write and communicate in English with customers, suppliers or international colleagues.

What do we offer?

• Employer-matched retirement and savings plan
• Group insurance program
• Advancement opportunities (career progression)
• Merit or recognition program
• Health and wellness program, including telemedicine
• Recreational and sports club
• Nearby daycare facilities

Working at Pratt & Whitney Canada

The masculine pronoun is used without discrimination and solely for the purpose of making the text easier to read. We will consider applications from all qualified candidates.

At Pratt & Whitney Canada, we combine passion, boldness, and precision to design, manufacture, and maintain the most advanced and reliable aircraft engines in the world. Our work and the quality of our products contribute to the success of our customers, who in turn save lives, support commerce, connect communities, and protect freedoms.

At Pratt & Whitney Canada, you have the opportunity to make a difference every day just look up. Are you ready to go beyond?

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

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