About Pratt & Whitney Canada

Pratt & Whitney Canada (P&WC) is a global leader in aerospace innovation, proudly headquartered in Longueuil, Quebec, since 1928. We design and manufacture next-generation aircraft engines that power the world’s largest fleet of airplanes and helicopters in the business, general and regional aviation segments.

For nearly 100 years, our teams have been at the forefront of propulsion technologies, pushing boundaries to make our engines more efficient and reliable. Our engines support vital missions, from passenger and cargo transport to emergency medical services, humanitarian operations and forest firefighting, all over the world.

An employer of choice

Pratt & Whitney Canada was recognized as one of Canada's Top Employers for 2026 by Forbes for the 11th consecutive year. The company also ranked first among aerospace and defense employers in the country. In addition, our headquarters consistently rank among the best employers in the Montreal region. Together, these distinctions confirm our reputation as an employer of choice in Montreal, Canada and globally.

What are our expectations?

Pratt & Whitney continues to invest in new engine technologies and designs for future aerospace installations. With these new strategic programs, we are writing the next chapter of engine offerings across multiple markets. This leads to the need for customer service leadership for a successful entry into service of these new products.

Within the Engine Program Entry-Into-Service team, we have created strategic positions to manage new product entry-into-service preparation activities. In this role, you will ensure that our customers' expectations are met or even surpassed, and that all of our Customer Service departments are ready to support the engines delivered and put into service. In this role, you will pay particular attention to the technical, commercial and operational challenges of our new products, and you will put in place contingency plans to ensure a seamless service experience for our customers.

This position will also play a key role in how our customers discover, interact with and use our next-generation engines. Within the EIS Center of Excellence, the successful candidate will help strengthen our customer training programs, optimize the clarity and user-friendliness of technical publications, and integrate human factors principles to anticipate how pilots, maintenance personnel and support teams will interact with these new technologies. This role offers the opportunity to move between different disciplines as program needs dictate, while helping Pratt & Whitney Canada provide every customer with an intuitive, safe and seamless operational experience.

We are looking for a passionate and experienced service engineer in project management to lead the critical preparation activities for the entry-into-service of our new engines. We have an excellent career opportunity for someone who is highly customer-centric and wants to join a dynamic team.

Function description

You will contribute to the entry-into-service of multiple new strategic engine programs, working autonomously directly with multiple Customer Service, engineering, marketing, and operations departments, as well as with several international teams to deliver a world-class experience to our customers. This will require a strong ability to lead by influence, find solutions and build consensus among multiple stakeholders, while keeping the customer experience front and center.

What will your daily routine look like?

• Coordinate entry-in-service activities with program teams, various customer service disciplines, such as: service centers, mobile repair teams, spare parts distribution centers, rental engines, tooling, commercial services, warranty programs, technical publications, digital technologies, engine diagnostic services, product reliability teams.
• Work closely with engineering, marketing, operations and business development departments to define, track and influence requirements and deliverables for new engine programs.
• Collaborate with partners and service providers.
• Participate in innovative activities to elevate the level of excellence of our products, services and the customer experience.
• Use CORE methods to optimize our processes and introduce best practices into our new engine programs.
• Maximize the use of digital technologies including AI to provide our customers with personalized and proactive services.
• Perform simulations to measure the effectiveness of support and service processes.
• Prepare business plans and manage budgets.
• Prepare progress reports and presentations for senior management.
• Maintain effective communications with all levels of management, and with members of multidisciplinary teams.
• Contribute to readiness plans by highlighting gaps in the user experience and supporting cross-functional teams in developing solutions to reduce friction points during commissioning.
• Support scenario-based assessments, simulations and real-world use case analysis to spot subtle issues prior to field deployment.
• Bring a customer-centric perspective to technical, operational and training discussions, helping to translate design intent into clear and actionable guidance for users.

What you need to succeed

• Bachelor's degree with at least 8 years of relevant experience.
• Master's degree with at least 5 years of relevant experience.
• Field of study: aeronautics, aerospace engineering, mechanical engineering, electrical engineering.
• Strong project management skills is a key competency for this role.
• Good commercial and technical judgment.
• Good technical knowledge of the product (engines).
• Expertise in aircraft engine maintenance, repair and overhaul is an asset.
• Expertise working directly with customers is an asset.
• Curiosity and strong customer focus (empathy), with the ability to anticipate the impact of design choices on operators and maintenance activities.
• Experience or strong interest in training development, technical publications or human factors issues is an asset.
• Ability to synthesize complex technical differences into clear, actionable information for the customer.
• Strong interpersonal and communication skills.
• Good computer knowledge (Powerpoint, Excel, Word, Access, etc.).

This position takes place in a French-speaking work environment, however it requires a very good knowledge of English to read and understand, on a daily basis, documentation and technical terms that may emanate from international organizations, as well as to write and communicate in English with international clients, suppliers or colleagues.

What we offer

• Retirement and savings plan with employer contribution.
• Group insurance program.
• Advancement opportunities (career progression).
• Merit program or recognition program.
• Health and wellness program, including telemedicine.
• Recreational and sports club.
• Nearby daycares.
• Public transit accessibility or public transit program and free parking.

Working at Pratt & Whitney Canada

The masculine is used without discrimination and solely for the purpose of lightening the text. We will consider job applications from all qualified candidates.

At Pratt & Whitney Canada, we combine passion, daring and rigor to design, manufacture and maintain the most advanced and reliable aircraft engines in the world. Our work and the quality of our products contribute to the success of our customers, who in turn save lives, support commerce, connect communities and protect freedoms.

At Pratt & Whitney Canada, you have the opportunity to make a difference every day; Just look up. Are you ready to push your limits?

The successful candidate will be required to undergo a background check and obtain all necessary clearances related to the handling and transfer of controlled goods. The job offer is conditional upon the successful completion of these checks and obtaining the required clearances. If these conditions are not met, the job offer will be withdrawn.