About Pratt & Whitney Canada

Pratt & Whitney Canada (P&WC) is a global leader in aerospace innovation, proudly headquartered in Longueuil, Quebec, since 1928. We design and manufacture next-generation aircraft engines that power the world’s largest fleet of business, general aviation, and regional aircraft and helicopters.

For nearly 100 years, our teams have been at the forefront of propulsion technology, pushing boundaries to make flight more efficient and reliable. Our engines support missions that truly matter, from transporting people and essential goods, to enabling emergency medical services, humanitarian operations, and wildfire suppression around the world.

An Employer of Choice

Pratt & Whitney Canada was named one of Canada’s Best Employers for 2026 by Forbes, marking the 11th consecutive year the company has earned this recognition. Pratt & Whitney Canada also ranked #1 employer in the aerospace and defense industry in the country. In addition, our headquarters continues to be recognized among the top employers in the Montreal region. Together, these distinctions reinforce our reputation as an employer of choice in Montreal, across Canada, and around the world.

Why Join The Team?

The Aftermarket Operations Program Manager – Engine Clearance & Service Level Management is responsible for end-to-end ownership of engine return-to-service (RTS) performance, service level agreement (SLA) compliance, and customer operational commitments. This role ensures cross-functional coordination across Operations, Spare parts, Quality, Finance, and Customer Support to ensure timely engine clearance, contractual adherence, and global MRO performance

Ensuring service level alignment across the aftermarket as well as establishing and executing on technical improvements and commercial support initiatives. This role requires excellent collaboration, drive and leadership across multi-functional organizations. Includes driving continuous improvement initiatives and provide leadership to overall organization to optimize aftermarket value stream performance.

The position is full-time, Monday to Friday, with flexible hours in Longueuil, and is exclusively on-site.

What will your day-to-day look

Engine Clearance Ownership

• Assume full ownership of the engine clearance process, from induction to customer handover.
• Lead daily clearance reviews and eliminate material, technical, or quality roadblocks.
• Prioritize engines based on SLA commitments, AOG situations, and revenue exposure.
• Reduce engine dwell time and the backlog of pending orders.

Material Resolution and Supply Chain

• Support material recovery plans for engines pending due to shortages.
• Support the acceleration of critical parts and LLPs.
• Contribute to reducing clearance lead times caused by supplier or logistical constraints.
• Improve forecast alignment through integration into the SIOP process.

Technical Coordination and Engineering

• Escalate technical disposition requests and repair scheme approvals.
• Ensure configuration compliance and service bulletin integration.
• Promote resolution of deviation approvals impacting clearance times.

Service Level Management and SLA Performance

• Ensure compliance with contractual agreements (TAT, OTD, AOG response time, parts availability rate).
• Develop engine-level and customer-level performance dashboards.
• Lead performance reviews and recovery plans in case of underperformance.
• Quantify financial exposure related to performance deviations or contractual credits.
• Reduce working capital tied up in work in process (WIP) engines.

Customer and Commercial Interface

• Act as the primary operational point of contact for customer escalations.
• Lead or support Quarterly Business Reviews (QBR).
• Provide proactive visibility on engine status.
• Align operational priorities with commercial strategy.

What do you need to succeed?

• Bachelor's degree with 6 to 10 years of experience
• Field of study: Administration/Commerce, Aeronautics, Procurement, Supply Chain Management, Operations Management, or related field
• Demonstrated ability to develop strategies and drive initiatives
• Strategic influence and change management within the organization
• Excellent executive communication skills and inspirational leadership
• Ability to establish policies, set goals, and manage large-scale complex projects
• Ability to identify and solve complex program-related problems
• Aptitude to clearly communicate objectives and results
• Strong business acumen
• Good technical knowledge of products (engines)
• Occasional travel required

This position takes place in a French-speaking work environment and requires excellent proficiency in English in order to read and understand technical documentation from international organizations on a daily basis, as well as to write and communicate in English with international clients, suppliers, or colleagues.

What We Offer

• Retirement and savings plan program with employer matching
• Group insurance program
• Advancement opportunities (career progression)
• Merit program or recognition program
• Health and wellness program, including telemedicine
• Recreational and sports club
• Nearby daycare facilities
• Transit accessibility or public transit program and free parking

Working at Pratt & Whitney Canada

The masculine is used without discrimination and solely for the purpose of lightening the text. We will review job applications from all qualified candidates.

At Pratt & Whitney Canada, we combine passion, audacity, and rigor to design, manufacture, and maintain the most advanced and reliable aircraft engines in the world. Our work and the quality of our products contribute to the success of our customers, who in turn save lives, support commerce, connect communities, and protect freedoms.

At Pratt & Whitney Canada, you have the opportunity to make a difference every day; You just have to look up. Are you ready to push your limits?