About Pratt & Whitney Canada

Pratt & Whitney Canada (P&WC) is a global leader in aerospace innovation, proudly headquartered in Longueuil, Quebec, since 1928. We design and manufacture next-generation aircraft engines that power the world's largest fleet of business, general aviation, and regional aircraft and helicopters.

For nearly 100 years, our teams have been at the forefront of propulsion technology, pushing boundaries to make flight more efficient and reliable. Our engines support missions that truly matter, from transporting people and essential goods, to enabling emergency medical services, humanitarian operations, and wildfire suppression around the world.

An Employer of Choice

Pratt & Whitney Canada was named one of Canada's Best Employers for 2026 by Forbes, marking the 11th consecutive year the company has earned this recognition. Pratt & Whitney Canada also ranked #1 employer in the aerospace and defense industry in the country. In addition, our headquarters continues to be recognized among the top employers in the Montreal region. Together, these distinctions reinforce our reputation as an employer of choice in Montreal, across Canada, and around the world.

This position is full-time, Monday to Friday, with flexible hours in Longueuil, and is exclusively on-site.

Why join our team?

In Customer Programs we believe that everything starts with our people. We foster a learning organization and inclusive culture by providing opportunities for development, growth and empowerment. We establish our products and services as the customer preferred choice by delivering world-class product & service dependability and targeted customer outreach. We enable customer relationships through intense market focus and we develop customized solutions. We augment all of this by the use of technology, we strive for proactivity, commit collectively and we always act with integrity and respect. The PW100 engine program is powering regional turboprop aircraft which help connecting people and economies around the world.

This position is full-time, Monday to Friday, with flexible hours in Longueuil, and is exclusively on-site.

Function Description

As part of the Customer Service Program team, you will be responsible for the commissioning of multiple new strategic engine programs, working autonomously directly with manufacturers, engineering, marketing, operations, and several international teams to deliver a world-class experience to our customers. This will require a strong ability to lead by influence, find solutions, and build consensus among multiple stakeholders while putting the customer experience first.

What will your day-to-day look like?

• Responsible for developing and implementing an innovative strategy to support new engine programs or new operators, while leading strategic activities to improve the quality of our products and services.
• Work closely with engineering, marketing, business development and customer service departments to define, monitor and influence the requirements and deliverables of new engine programs.
• Responsible for ensuring compliance with OEM product support agreements, proactively managing commitments and mitigating risks.
• Lead the management of new products and commercial offerings, including DPHM services, in-service product campaigns, and commercial support initiatives.
• Support financial reviews and develop strategies to improve business performance.
• Responsible for finding solutions to optimize operating costs.
• Act as the voice of the customer and market expert to drive cross-functional alignment while providing analytics to guide product strategy and support business decisions.
• Represent enterprise business needs for the program.
• Ensure organizations understand specific program strategies in a matrix organization.
• Leverage digital connectivity to monitor engine performance, enabling predictive analytics as well as proactive and personalized support.
• Prepare business plans and manage budgets.

What do you need to be successful?

• Bachelor's degree with 10 to 15 years of relevant experience.
• Master's degree with 6 to 10 years of relevant experience.
• Field of study: aeronautics, aerospace engineering, mechanical engineering, electrical engineering.
• Strong project management skills.
• Good business sense.
• Good technical and product knowledge (engines).
• Expertise in aircraft engine maintenance, repair, and overhaul.
• Expertise working directly with customers and manufacturers.
• Strong interpersonal and communication skills.
• Good computer knowledge (PowerPoint, Excel, Word, Access, etc.).
• Available for occasional travel.

This position is part of a French-speaking work environment, it requires a very good knowledge of English to read and understand, on a daily basis, documentation and technical terms that may emanate from international organizations, as well as to write and communicate in English with customers, suppliers, or international colleagues.

What do we offer?

• Pension and savings plan with employer contributions.
• Group insurance program.
• Opportunities for advancement (career progression).
• Merit or recognition program.
• Health and wellness program, including virtual telemedicine.
• Recreational and sports club.
• Nearby daycares.
• Transportation accessibility or public transit program and free parking.

Working at Pratt & Whitney Canada

The masculine pronoun is used without discrimination and solely for the purpose of making the text easier to read. We will consider applications from all qualified candidates.

At Pratt & Whitney Canada, we combine passion, boldness, and precision to design, manufacture, and maintain the most advanced and reliable aircraft engines in the world. Our work and the quality of our products contribute to the success of our customers, who in turn save lives, support commerce, connect communities, and protect freedoms.

At Pratt & Whitney Canada, you have the opportunity to make a difference every day; just look up. Are you ready to go beyond?

The selected candidate will be required to complete a criminal background check and any applicable clearances with respect to the handling and transfer of controlled goods. Employment is conditional upon the successful completion of these checks and obtaining the required clearances. If these conditions are not met, the job offer will be withdrawn.