Project Manager

Do you have experience in customer experience, have worked in the aerospace industry, and want to evolve your career into project management? This position is for you!

The A220 commercial aircraft program is seeking a Project Manager to join our Customer Support team based in Mirabel (Quebec, Canada).

You will be part of the Maintenance and Engineering team within the Customer Support department. The team is structured to promote autonomous cross-functional collaboration, mutual support, and collective learning.

As a Project Manager, your role will be to develop a process transformation strategy, lead various initiatives, and manage the department's projects.

Your Work Environment:

The headquarters of the A220 commercial aircraft program is located in Mirabel, in the Montreal metropolitan area, just a stone's throw from the vibrant city of Montreal. Renowned for its peaceful and safe environment, the region offers a high quality of life for both young and experienced professionals, as well as families. It perfectly balances career opportunities with outdoor activities, making it a truly special place to live.

Because We Take Care of You:

• Financial Benefits: Attractive salary, annual bonus, group insurance plan, pension plan, and share ownership plan.

• Work/Life Balance: Hybrid work policy, on-site cafeteria, and a highly competitive vacation/leave policy.

• Well-being / Health: Employee Assistance Program (EAP), discount program, on-site medical service, free shuttle service between Montreal and Mirabel, and a carpooling application.

• Personal Development: Numerous career growth and training opportunities (a catalog of over 10,000 freely accessible e-learning courses to develop your employability, certifications, accelerated development programs, national and international mobility).

At Airbus, we help you work, connect, and collaborate more easily and flexibly. Wherever possible, we foster flexibility in our working methods to stimulate an innovative spirit.

Your Challenges:

• Lead the Airbus Canada transformation process for our teams as we evolve our structure and processes to align with Airbus SAS.

• Coordinate and approve new business processes.

• Coordinate Service Agreements (SLAs) with Airbus SAS, from negotiation to budgeting, implementation, and governance.

• Coordinate and lead strategic initiatives with other groups within Customer Support and Product Development at all levels.

• Act as the main Customer Survey (CSIP) focal point for A220 Maintenance & Engineering and drive the successful closure of our action plans.

• Report on CSIP action status to senior management.

• Support the annual survey questionnaire design and the refinement of customer questions.

• Act as the main ABSI focal point/business leader for Airbus strategic projects involving the A220 (Ambition 2030).

• Manage departmental and cross-functional system and process projects.

• Create and maintain standard governance packages for the leadership team.

• Develop and manage the team dashboard and track monthly KPIs.

• Develop team KPIs within Skywise with the goal of merging A220 KPIs with A3XX SI and 1S.

• Analyze business metrics and perform root cause analysis to develop corrective action plans.

• Lead process alignment and specific improvement projects within the ISE/ME/Tech Pubs teams and cross-functionally.

• Lead and coordinate the annual budget process for A220 Maintenance & Engineering and lead regular governance (monthly review). Act as the main focal point with Finance and coordinate reporting and data collection from SLA service suppliers.

• Lead and coordinate Risk Management for A220 Maintenance & Engineering.

• Coordinate all ISE activity for the customer aircraft downtime (heavy check) reduction initiative (a high-visibility customer satisfaction driver).

• Create and maintain C-check case response time metrics.

• Coordinate all internal ABSI activity to deliver on Customer Survey actions.

Your Profile:

• The successful candidate must possess a university degree (Engineering or Business administration) or equivalent.

• You have a minimum of ten (10) years of work experience in the aerospace industry, with a strong focus on customer service and project management.

• You are recognized for your dynamism, your solid communication skills (English and French), and your ability to work comfortably in a challenging team environment with minimal direct supervision.

• You have a proven track record of building and leading high-performance teams in a fast-paced environment with constantly shifting priorities.

• You are naturally curious and continuously strive to understand how processes and systems work.

• You demonstrate patience and a genuine willingness to support and develop others to reach established standards.

• You have a solid working knowledge of continuous improvement methodologies and tools, as well as business policies, procedures, and practices.

• Strong planning and organizational skills are essential to coordinate and prioritize workload across multiple assignments and demands.

• Good computer skills are required to operate word processing, spreadsheet, presentation, database, and project management software.

• Some business travel will be required to support special project initiatives.

• A Project Management Professional (PMP) certification is considered an asset.

This position requires an awareness of all potential compliance risks and a commitment to act with integrity; these values are the foundation of the company's success, reputation, and sustainable growth.

Don't feel you fit 100% of the criteria? No worries! Airbus will support you in finding the position that best matches your skills and aspirations.

Bring a new dimension to your career by submitting your application online now!

About us

A manufacturer of commercial aircraft, with Space and Defense and Helicopters divisions, Airbus is Europe's largest aerospace company and a global leader.

Airbus has built on its strong European heritage to become truly international, with some 148,000 employees at 180 sites worldwide. The company has final assembly lines for aircraft and helicopters in Asia, Europe, and the Americas.

In Canada, over 4,500 people work at Airbus's ten sites and offices and those of its subsidiaries, including over 4,000 in Quebec.

The main production sites are the headquarters of the A220 commercial aircraft program and Airbus Atlantic Canada, both located in Mirabel, Quebec. Other Airbus sites and subsidiaries are located in Ontario – Airbus Helicopters Canada in Fort Erie and NAVBLUE in Waterloo – Nova Scotia, and Quebec.

A member of the Airbus family for over five years, the A220, designed and assembled in Quebec and renowned for its exceptional performance and versatility, has become a preferred choice for airlines.