Project Manager, A220 Fleet Efficiency

You have experience in project/program management, have worked on various complex projects and want to evolve and develop new skills in the field of customer service? This position is for you!

The A220 commercial aircraft program is looking for a Project Manager (m/f) to join our A220 Customer Service team based in Mirabel (Quebec, Canada), where you will work jointly with the entire Customer Service organization to support A220 operators.

You will be part of the Fleet Efficiency team which is responsible for ensuring safe and economical operation of the in-service A220 fleet.

Reporting to the Head of Governance and Business Planning of the A220 Fleet Efficiency team, you will contribute to the Fleet Efficiency team's fundamental mission of ensuring safe and economical operation of the in-service Airbus A220 fleet, while continuously improving customer satisfaction.

As a Project Manager, A220 Fleet Efficiency, you will work on the project management of in-service solutions and the resolution of major in-service issues of the A220 fleet. You will create and manage the schedules of the various projects having an impact on the fleet.

Your challenges:

• Set up and follow schedule definition processes to ensure that A220 Customer Service projects are successfully achieved;

• Create a strong link with A220 Customer Service business units (BUs) to gain a deep understanding of department priorities;

• Assist the program support team in the project management of in-service aircraft issues, in particular the coordination of internal and external activities between the different A220 Customer Service BUs;

• Manage projects under your supervision based on project management best practices (including LBIP), notably by setting up the required planning and ensuring its follow-up while managing interdependencies within your project and with others;

• Be responsible for the use of project management software tools (Planisware) and techniques to create, maintain/update and control project schedules.

• Monitor project progress, update schedules as necessary and communicate with stakeholders to ensure projects stay on track;

• Ensure project schedule control by helping the project team manage changes made to the project schedule, including baseline change control.

• Set up the necessary dashboard to track the progression of project deliverables and any other related indicators;

• Plan the right resources at the right time in the project while taking into account the operational reality of deliverables;

• Optimize project efficiency, resource allocation and overall project success.

• Implement and maintain the required cost tracking for the projects under your responsibility;

• Collaborate in financial exercises and perform necessary follow-ups;

Your profile:

• Education and Experience: Holder of a bachelor's degree in a relevant field (e.g. Aeronautical Engineering, Project Management) or equivalent experience, you have accumulated at least 5 years of experience in program management or project leadership in a technical or aeronautical environment;

• Technical Expertise: You master planning tools (MS Project, Planisware) and project management methodologies, including the Agile approach (PMP certification is an asset);

• Leadership and Autonomy: Recognized for your proactivity and rigor, you possess a high level of commitment and a strong sense of responsibility, while caring about sharing your expertise with your colleagues;

• Communication and Influence: Endowed with excellent interpersonal skills, you know how to influence stakeholders at all levels and maintain a commitment to professional integrity and customer orientation;

• Major Asset: Experience at Airbus (A220 program) or deep expertise in customer services and fleet efficiency is strongly valued.