Warranty Manager

Job description

Do you have experience in aviation customer services or aircraft maintenance, have you worked in contract management, customer negotiation, or technical support, and would you like to progress and develop new skills? Then this job is for you!

The A220 commercial aircraft Programme is looking for a Warranty Manager to join our A220 Services Contracts team based in Mirabel (Québec, Canada), where you will autonomously manage an international airline portfolio and interact with multiple internal and external interfaces.

You will be part of the Services Contracts & Warranties team responsible for adjudicating and administering warranty claims globally for the A220 programme, while applying specific commercial policies and protecting Airbus' financial exposure. The team organization is established to promote autonomous cross-collaboration, supporting each other and learning collectively.

Your role as a Warranty Manager will be to manage the full lifecycle of warranty claims for your portfolio, negotiate fair solutions with customers, and train airlines on our warranty policies.

Your working environment

The A220 commercial aircraft Programme is headquartered in Mirabel, in the greater Montreal area, where the vibrant city of Montreal is just a stone's throw away. Known for its peaceful and safe environment, the region offers a high quality of life for younger or experienced professionals and families, perfectly balancing career opportunities and outdoor activities.

How we care for you

• Financial rewards: Attractive salary, annual bonus, group insurance plan, pension plan, and share purchase plan.

• Work / Life Balance: A hybrid working policy (based on operational needs), on-site cafeterias, and a highly competitive holiday policy.

• Wellbeing / Health: Employee Assistance Program (EAP), Discount Program, on-site Medical Service, access to a public shuttle service between Laval (Montmorency metro station) and Mirabel, and a carpooling application.

• Individual development: Great upskilling opportunities and development prospects with unlimited access to +10,000 e-learning courses, certifications, accelerated development programmes, and national and international mobility.

At Airbus, we help you work, connect and collaborate more easily and with more flexibility. Wherever possible, we foster flexibility in our working modes to stimulate the innovative spirit.

Your challenges

Customer Relations: Act as the primary interface with our internal customers and A220 clients to manage warranty requests on your allocated portfolio. Establish and maintain a trustworthy commercial relationship with clients by actively listening and clarifying their needs, requirements, and concerns. Propose solutions while protecting Airbus' interests. Conduct regular customer visits, meetings, or calls.

Warranty Claims Management: Investigate and adjudicate customer warranty claims based on comprehensive technical analysis, contractual agreements, and Airbus policies. Interpret warranty terms and customer contracts to determine claim eligibility.

Technical Interface and Support: Liaise with engineering, maintenance, and programme teams to secure technical and commercial support for complex cases.

Policy Implementation: Apply agreed commercial support policies during retrofit campaigns, notably following directives outlined in our Service Bulletins.

Customer Training: Ensure airlines are fully aware of their rights, procedures, tools, and warranty events by delivering regular training sessions to our customers.

Dimensions:

• Portfolio consisting of up to 10 airline accounts for your role.

• Approximately 500 warranty claim files processed per year.

• Approximately $3 million in accepted claims managed per year.

Your profile

• You hold a Master's degree or equivalent university degree in Engineering, Aircraft Maintenance, or Business Administration.

• You possess at least seven (7) to ten (10) years of relevant experience in the aviation sector, specifically within warranty management, customer contract management, customer negotiation, or aircraft operations and maintenance.

• You are customer-centric and solution-oriented, with strong attention to detail.

• Excellent communication skills to advise, negotiate, and build sustainable, trusting relationships with stakeholders and airlines.

• Strong organizational skills and excellent priority management to lead the portfolio activities efficiently.

• You are bilingual in French and English.

Travel Required: Occasional travel within Canada & Overseas.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions.

Take your career to a new level and apply online now!