Description de l'emploi:

Do you have experience in aviation? Have you worked in customer services, airline maintenance and/or engineering and are looking to grow and develop new skills? This position is for you!

The A220 commercial aircraft program is seeking a Fleet Wide Policy Manager to join our A220 Customer Support, Airframe & Contracts Services team based in Mirabel (Quebec, Canada), where you will work with multiple interfaces, manage diversified topics and missions with no routine, and learn constantly.

You will be part of the Services Contracts team, which is responsible for managing support contracts and ensuring the integration of A220 customer services with Airbus SAS, while optimizing commercial and contractual support.

The team's organization is designed to promote autonomous cross-functional collaboration, mutual support, and collective learning.

Your role as a Fleet Wide Policy Manager will be to lead and coordinate the commercial and contractual response (SSP) for major in-service technical issues, while protecting Airbus' financial exposure and supporting warranty claims management.

Your working environment:

The A220 commercial aircraft Programme is headquartered in Mirabel, in the greater Montreal area, where the vibrant city of Montreal is just a stone’s throw away. Known for its peaceful and safe environment, the region offers a high quality of life for younger or experienced professionals and families, perfectly balancing career opportunities and outdoor activities that makes it a truly special place to call home.

How we care for you:

• Financial rewards: Attractive salary, annual bonus, group insurance plan, pension plan and share purchase plan.

• Work / Life Balance: A hybrid working policy (based on operational needs), on-site cafeterias and a highly competitive holiday policy.

• Wellbeing/Health: Employee Assistance Program (EAP), Discount Program, on-site Medical Service, access to a public shuttle service between Laval (Montmorency metro station) and Mirabel, and a carpooling application.

• Individual development: Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, accelerated development programmes, national and international mobility.

Your challenges

• Participate in the Service Bulletin Control Board (SBCB) providing inputs including contractual analysis to define SSP & contributing to report “the voice of customer” while preserving Airbus financial interest;

• Contribute to establish financial impact analysis and costs estimates for SSP in collaboration with Programmes;

• Contribute in support to A220 Support Programmes to collect inputs from all departments, Support Engineering, Procurement, Material Management, retrofit team, Major repair department in Airbus Canada in order to establish the SSP;

• Define and publish SSP for major in-service issues upon Programme request for internal and/or external use;

• Adjudicate & administrate of Warranty claims, based on technical and contractual analysis.

Your profile

• Business and/or Engineering degree on relevant topics;

• Over ten (10) years of experience in customer services, airline maintenance and/or engineering for an aerospace company;

• Solid knowledge on Aircraft components, structures, systems and maintenance;

• Fluency in written and spoken English is essential. French is also recommended;

• Customer orientation while protected Airbus interests;

• Proactivity, Curiosity, Autonomy, analytical, decision-making, and problem-solving skills;

• Team player and ability to work in a trans-functional and trans-national environment.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions.

Take your career to a new level and apply now!

Legal entity: Airbus Canada Limited Partnership

Contract type: Permanent

Experience level: Professional

Job family: Customer Account & Service Management <JF-CS-CA>

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At Airbus, we help you work, connect and collaborate more easily and flexibly. Wherever possible, we encourage flexible working arrangements to stimulate innovative thinking.