Business Development Manager

Job Description

YOUR RESPONSIBILITIES

• Manage and grow a defined portfolio of airline accounts, OEMs, MROs, and ecosystem partners, acting as the primary commercial point of contact and ensuring long-term account health, retention, and growth.
• Develop and maintain strong relationships with key decision-makers and influencers within client organizations, particularly in procurement, engineering, and in-service support teams.
• Assume responsibility for customer success programs across the portfolio, including onboarding, in-service support coordination, performance reviews, and renewal or follow-up planning, to ensure clients fully benefit from IFC systems throughout the program.
• Identify and qualify new business opportunities within existing accounts and among potential clients aligned with IFC's growth priorities.
• Lead the commercial introduction of new IFC products, including innovative passenger experience technologies, collaborating with engineering, operations, and marketing teams to advance opportunities through the sales cycle.
• Prepare and present customized proposals, capability presentations, and commercial offers that accurately reflect IFC's technical and operational strengths.
• Develop and maintain account plans for each key client, covering annual objectives, service commitments, and growth roadmaps, and lead regular business reviews with client stakeholders.
• Represent IFC to clients, at industry events, and at trade shows. Travel is an integral and regular part of this position.
• Act as the internal voice of the customer, transmitting market feedback, client priorities, and competitive intelligence into cross-functional discussions with engineering, operations, and management.
• Track market trends, regulatory developments, and technological advancements relevant to IFC's commercial positioning, and identify emerging opportunities.
• Maintain accurate data on the pipeline and account activities, providing regular reports to management.
• Collaborate with internal teams to ensure client commitments are well understood and met, and act as a commercial escalation point for service or delivery issues until resolution.

Requirements

DESIRED PROFILE

• 5 or more years of commercial experience in aerospace, aviation, or a related technical industry, with a demonstrated track record in long-term account management, customer success, or aftermarket program management, as well as new business development.
• Experience selling complex technical solutions. Knowledge of cabin systems, IFE (In-Flight Entertainment), PSS (Passenger Service System), or other passenger experience products is a significant asset.
• Ability to navigate long, consultative sales cycles, building the internal and external consensus necessary to advance business opportunities.
• Outstanding relationship builder, active listener, attentive to group dynamics, capable of inspiring trust and mobilizing people toward action without relying on hierarchical authority.
• Ease and credibility in presenting startup or innovative products to savvy aerospace clients, including the ability to qualify interest and build a business case from scratch.
• Excellent communication and presentation skills, with the ability to interact effectively at both technical and executive levels.
• Work experience across multiple geographic regions (United States, Canada, Latin America, Europe, Asia).
• High organizational skills and autonomy, with the ability to manage a vast portfolio and multiple competing priorities without close supervision.
• Fluency in English is required. French is a significant asset. Other languages are an asset.