Business Development Manager

YOUR RESPONSIBILITIES

• Manage and grow a defined portfolio of airline, OEM, MRO, and ecosystem partner accounts, acting as the primary commercial point of contact and ensuring long-term account health, retention, and growth.
• Develop and maintain strong relationships with key decision-makers and influencers within client organizations, particularly within procurement, engineering, and in-service support teams.
• Assume responsibility for customer success programs across the portfolio, including onboarding new clients, coordinating in-service support, performance reviews, and planning renewals or follow-ups to ensure clients fully benefit from IFC systems throughout the program.
• Identify and qualify new business opportunities within existing accounts and among potential clients aligned with IFC growth priorities.
• Lead the commercial introduction of new IFC products, including innovative passenger experience technologies, by collaborating with engineering, operations, and marketing teams to advance opportunities through the sales cycle.
• Prepare and present customized proposals, capability presentations, and commercial offers that accurately reflect IFC's technical and operational strengths.
• Develop and maintain account plans for each key client, covering annual objectives, service commitments, and growth roadmaps, and lead regular business reviews with client stakeholders.
• Represent IFC to clients, at industry events, and at trade shows. Travel is an integral and regular part of this position.
• Act as an internal voice for the customer by channeling market feedback, client priorities, and competitive intelligence into cross-functional discussions with engineering, operations, and management.
• Monitor market trends, regulatory developments, and technological advances relevant to IFC's commercial positioning, and identify emerging opportunities.
• Maintain accurate data on the pipeline and account activities, providing regular reports to management.
• Collaborate with internal teams to ensure client commitments are well understood and met, and act as a commercial escalation point for service or delivery issues until resolution.

DESIRED PROFILE

• 5+ years of commercial experience in aerospace, aviation, or a related technical industry, with a demonstrated track record in long-term account management, customer success, or aftermarket program management, as well as new business development.
• Experience in selling complex technical solutions. Knowledge of cabin systems, IFE (in-flight entertainment), PSS (passenger service systems), or other passenger experience-related products is a strong asset.
• Ability to navigate long and consultative sales cycles, building the internal and external consensus necessary to advance business opportunities.
• Exceptional relationship builder, attentive listener, sensitive to group dynamics, able to inspire trust and mobilize people toward action without relying on hierarchical authority.
• Ease and credibility in presenting early-stage or innovative products to discerning aviation clients, including the ability to qualify interest and build a business case from scratch.
• Excellent communication and presentation skills, with the ability to interact effectively at both technical and executive levels.
• Experience working across multiple geographic regions (United States, Canada, Latin America, Europe, Asia).
• High organizational sense and autonomy, with the ability to manage a vast portfolio and multiple competing priorities without close supervision.
• Fluency in English is required. French is a strong asset. Other languages are an asset.