Program Support Manager - New development Project

Job description:

Do you have experience in project/program management, cross-functional or development projects and/or have you worked in the customer services environment and would you like to progress and develop new skills? Then this job is for you!

The A220 commercial aircraft Programme is looking for a new development project Program Support Manager, to join our Fleet Efficiency team based in Mirabel (Québec, Canada), where you will work jointly with the rest of the A220 Program organization in the objective to improve the A220 fleet performance in service and ensuring Customer Services impacts and required deliverables as part of the new development project are defined, understood and secured for each proposed aircraft modification.

Reporting to the Head of Supplier Support Management & Continuous Development and the Customer Services Leader, you will contribute to the basic mission of the Fleet Efficiency team to ensure safe & economic operation of the Airbus A220 fleet in-service while continuously improving the Customer satisfaction.

The team organization is established to promote cross-collaboration autonomously, supporting each other and learning collectively.

Your role as Program Support Manager, will be to be the Customer Services voice within the new development program and ensure that the Customer Services' s objectives and requirements are captured and implemented.

Your working environment:

The A220 commercial aircraft Programme is headquartered in Mirabel, in the greater Montreal area, where the vibrant city of Montreal is just a stone’s throw away. Known for its peaceful and safe environment, the region offers a high quality of life for younger or experienced professionals and families, perfectly balancing career opportunities and outdoor activities that makes it a truly special place to call home.

How we care for you:

• Financial rewards: Attractive salary, annual bonus, group insurance plan, pension plan and share purchase plan.

• Work / Life Balance: A hybrid working policy, on-site cafeterias and a highly competitive holiday policy.

• Wellbeing/Health: Employee Assistance Program (EAP), Discount Program and on-site Medical Service.

• Individual development: Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, accelerated development programmes, national and international mobility.

Your challenges:

• Work in collaboration with the Program Support team and the Customer Services Leader, Project Planner in understanding, defining and securing that the deliverables are carried out, making sure that in-service impacts are well taken into account and ensuring customer services requirements and objectives are integrated throughout all phases of the new development program, in particular the coordination of the internal and external activities between the different A220 Customer Services BU and the rest of the company;

• Represent Customer Services in the governance activities (modifications introduction scenarios, weekly new development reviews, configuration management reviews, risk&opportunity reviews, Maturity Gates, program reviews), prepare supporting material for such activities, ensure that Customer Services requirements are respected and follow up on actions related to Customer Services ;

• Manage the interface with the multidisciplinary A220 team and with the broader A220 Program team (ABB). This could include participation in various Program processes with the objective of bringing the Customer Services and In-Service Fleet point of view: Engineering management, Safety monitoring and enhancement (PSC), product definition, Airworthiness management, support to deliveries, to marketing, etc ;

• In collaboration with the different customer services business units (BU) and all the program stakeholders, ensure the definition, the preparation and the deployment of the in-service strategy (SB policy, embodiment campaigns, spares, etc...) that will be validated at CCB and notably ensure the detailed follow-up of the processes leading to the right fleet support;

• Create a strong link with the A220 Customer Services Business Units (BU) to gain an in-depth understanding of critical business/operational requirements, thus becoming the customer voice and contributing, through technical interactions, to the product maturity for its entrance into service ;

• Manage in collaboration with the Project Planner, projects under your supervision based on the best project management practices, especially by:

  • Putting in place the required planification and by doing its follow-up while managing interdependencies between customer services activities and those from the rest of the company;

  • Driving on time and on cost progression of your projects, updating schedules as needed, and communicating with stakeholders to ensure projects stay on track;

  • Supporting the implementation of the required dashboard to follow project deliverables progression and any other related indicator for reporting to higher management;

  • Optimizing project efficiency, resource allocation, and overall project success;

  • Contributing to the cost follow-up required for the projects under your management and ensure its maintaining;

  • Collaborating to financial exercises and to make the necessary follow-ups

Your profile:

• Degree in Aerospace Engineering or equivalent;

• Minimum of five (7) years of experience in Engineering and/or aircraft operation;

• Experience in managing important multi-disciplinary projects;

• Significant experience in interacting with Airline customers and managing relationship, Airbus and/or A220 and/or Customer Services experience is a definite asset;

• Customer focused and behave with integrity at all time with no compromise;

• Strong business and financial acumen combined with a strategic view;

• Excellent interpersonal and communication skills and treat people with respect;

• Capability of building and leading high performance teams in a fast-paced environment, with constantly changing priorities;

• Care for people development, team spirit and value everyone's contribution;

• Self-organized, time management, high level of autonomy and drive;

• Can manage multiple priorities at the same time;

• Critical mindset able to defend his point of view when necessary;

• You are available for short notice travel.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions.

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