Customer Account Senior Manager - Regional Aviation Program

About Pratt & Whitney Canada

Pratt & Whitney Canada (P&WC) is a global leader in aerospace innovation, proudly headquartered in Longueuil, Quebec, since 1928. We design and manufacture next-generation aircraft engines that power the world's largest fleet of business, general aviation, and regional aircraft and helicopters.

For nearly 100 years, our teams have been at the forefront of propulsion technology, pushing boundaries to make flight more efficient and reliable. Our engines support missions that truly matter, from transporting people and essential goods, to enabling emergency medical services, humanitarian operations, and wildfire suppression around the world.

An Employer of Choice

Pratt & Whitney Canada was named one of Canada's Best Employers for 2026 by Forbes, marking the 11th consecutive year the company has earned this recognition. Pratt & Whitney Canada also ranked #1 employer in the aerospace and defense industry in the country. In addition, our headquarters continues to be recognized among the top employers in the Montreal region.

Why Join The Team?

• Manage key strategic customer accounts driving benchmark satisfaction levels.
• Primary liaison between customers and P&WC in support of customer's maintenance activities.
• For each assigned customer, establish service levels and manage suppliers (repair facilities) to customer expectations.
• Strategic and contractual management of key customer accounts.
• Own, maintain and drive action items for assigned customers to achieve strategic objectives.
• Accountable for managing contract financial performance, including expanding financial margins.

This is a full-time position from Monday to Friday with flexible hours, based in Longueuil, and performed exclusively on-site.

What will your day-to-day look like?

• Manage the assigned maintenance programs and align customer expectations with contract commitments.
• Responsible and accountable for achieving engine maintenance plan optimization, enhancements, and contract objectives.
• Actively monitor and manage key contract performance indicators and own customer dashboards; develop and lead with the customer engine event forecasts and coordinate engine removal plans.
• Establish service levels for each assigned customer and manage customers to the established service levels.
• Own, maintain and drive resolution to integrated Rolling Action Items List (RAIL) and briefing papers for assigned customers.
• Enhance customer satisfaction and progress for assigned accounts.
• Provide continuous and timely customer feedback.
• Support groups that manage day-to-day customer events (e.g., Field Support Representatives, Help Desk, repair facility event managers).
• Support new contract proposals and ensure compliance.
• Work with customers to optimize their engine removal plan with assigned repair facilities and coordinate lease engine availability.
• Define strategies to drive service improvements and provide best-in-class support.

What do you need to be successful?

• Field of studies: Administration/Commerce, Aeronautical Maintenance, Aerospace Engineering, Engineering.
• Bachelor degree with 6 to 10 years' experience.
• Master degree with 4 to 7 years' experience.
• Experience in aerospace markets.
• Demonstrated leadership in customer account management.
• Capability to communicate effectively at the executive level.
• Proficient project management skill set.
• Strong commercial/business acumen.
• Computer systems: CRM; Microsoft Office (Advanced Excel skills); PowerBI & coding (optional).

This position is part of a French-speaking work environment; it requires a very good knowledge of English to read and understand, on a daily basis, documentation and technical terms that may emanate from international organizations, as well as to write and communicate in English with customers, suppliers or international colleagues.

What do we offer?

• Pension and savings plan with employer contributions
• Group insurance program
• Opportunities for advancement (career progression)
• Merit or recognition program
• Health and wellness program, including virtual health care
• Recreational and sports club
• Nearby daycares
• Transportation accessibility or public transit program and free parking

Working at Pratt & Whitney Canada

The masculine pronoun is used without discrimination and solely for the purpose of making the text easier to read. We will consider applications from all qualified candidates.

At Pratt & Whitney Canada, we combine passion, boldness, and precision to design, manufacture, and maintain the most advanced and reliable aircraft engines in the world. At Pratt & Whitney Canada, you have the opportunity to make a difference every day—just look up. Are you ready to go beyond?