About Pratt & Whitney Canada

Pratt & Whitney Canada (P&WC) is a global leader in aerospace innovation, proudly headquartered in Longueuil, Quebec, since 1928. We design and manufacture next-generation aircraft engines that power the world’s largest fleet of business, general aviation, and regional aircraft and helicopters.

For nearly 100 years, our teams have been at the forefront of propulsion technology, pushing boundaries to make flight more efficient and reliable. Our engines support missions that truly matter, from transporting people and essential goods, to enabling emergency medical services, humanitarian operations, and wildfire suppression around the world.

An Employer of Choice

Pratt & Whitney Canada was named one of Canada’s Best Employers for 2026 by Forbes, marking the 11th consecutive year the company has earned this recognition. Pratt & Whitney Canada also ranked #1 employer in the aerospace and defense industry in the country. In addition, our headquarters continues to be recognized among the top employers in the Montreal region. Together, these distinctions reinforce our reputation as an employer of choice in Montreal, across Canada, and around the world.

Why Join The Team?

P&WC Customer Service Programs Team is currently looking for an Senior Manager to lead a professional team in charge of customer relations in our Customer program operations team. This role is key in building and maintaining customer relationships, driving solutions and representing the end customer and other external voices within the company.

The position is full-time, Monday to Friday, with flexible hours in Longueuil, and is exclusively on-site.

Function Description

The Senior Manager reports to the Associate Director, Customer Program Operations and provides strategic leadership for the Integrated Material Flow (IMF) organization and end-to-end material flow performance. Responsibilities include:

• Lead, coach, and mentor a team of Integrated Material Flow leaders, establishing clear priorities, accountability, and performance expectations to ensure effective execution of customer material requirements.
• Own and optimize end-to-end material flow across the customer program, from supply planning and material availability through inventory management, logistics, shop requirements, and point-of-use delivery.
• Ensure strong internal partnerships with Customer Service Representatives (CSR), MRO shops, Supply Chain, Procurement, Logistics, and other key stakeholders to maintain material availability and support operational priorities.
• Drive timely, holistic resolution of material and supply issues, identifying root causes, assessing downstream impacts, and coordinating cross-functional actions to protect customer requirements and minimize disruption.
• Identify opportunities to improve material flow, inventory positioning, replenishment, and overall supply performance, leveraging IMF principles, data, and continuous-improvement methodologies to increase efficiency and reduce risk.
• Provide guidance and, as appropriate, participate in customer meetings and site visits, serving as a senior IMF representative and ensuring alignment between customer requirements, operational capabilities, and material-flow strategies.
• Lead the development, coordination, and presentation of IMF and customer-program performance reporting through internal governance, including key metrics, risks, recovery actions, trends, and opportunities, up to the senior executive level.
• Establish and monitor IMF performance metrics and operational health indicators, using data-driven insights to identify emerging constraints, improve predictability, and drive sustained performance.
• Support financial deliverables and business-performance objectives, developing strategies that balance customer service, inventory, material availability, operational efficiency, and cost.
• Champion continuous improvement and standardization of IMF processes, promoting a proactive, integrated approach to material-flow management across the organization.

What do you need to be successful?

• Bachelor degree with 10+ years’ experience or Master degree with 7+ years’ experience in Administration/Commerce, Aeronautics, Purchasing, Other related field, Supply Chain Management, Operations Management
• Strong analytical and problem-solving skills.
• Proven skills/experience in leading dynamic team
• Experience in business transformation and project management
• Business sense is a key competency in this role
• Strong people and communication skills
• Occasional business trips
• Knowledge in SAP, CRM, TRAC & PowerBI is an asset

This position is part of a French-speaking work environment, it requires a very good knowledge of English to read and understand, on a daily basis, documentation and technical terms that may emanate from international organizations, as well as to write and communicate in English with customers, suppliers or international colleagues.

What do we offer?

• Pension and savings plan with employer contributions
• Group insurance program
• Opportunities for advancement (career progression)
• Merit or recognition program
• Health and wellness program, including virtual health care
• Recreational and sports club
• Nearby daycares
• Transportation accessibility or public transit program and free parking

Working at Pratt & Whitney Canada

The masculine pronoun is used without discrimination and solely for the purpose of making the text easier to read. We will consider applications from all qualified candidates.

At Pratt & Whitney Canada, we combine passion, boldness, and precision to design, manufacture, and maintain the most advanced and reliable aircraft engines in the world. Our work and the quality of our products contribute to the success of our customers, who in turn save lives, support commerce, connect communities, and protect freedoms.

At Pratt & Whitney Canada, you have the opportunity to make a difference every day—just look up. Are you ready to go beyond?