About Pratt & Whitney Canada

Pratt & Whitney Canada (P&WC) is a global leader in aerospace innovation, proudly headquartered in Longueuil, Quebec, since 1928. We design and manufacture next-generation aircraft engines that power the world’s largest fleet of business, general aviation, and regional aircraft and helicopters.

For nearly 100 years, our teams have been at the forefront of propulsion technology, pushing boundaries to make flight more efficient and reliable. Our engines support missions that truly matter, from transporting people and essential goods, to enabling emergency medical services, humanitarian operations, and wildfire suppression around the world.

An Employer of Choice

Pratt & Whitney Canada was named one of Canada’s Best Employers for 2026 by Forbes, marking the 11th consecutive year the company has earned this recognition. Pratt & Whitney Canada also ranked #1 employer in the aerospace and defense industry in the country. In addition, our headquarters continues to be recognized among the top employers in the Montreal region. Together, these distinctions reinforce our reputation as an employer of choice in Montreal, across Canada, and around the world.

Why Join The Team?

P&WC Customer Service Programs Team is currently looking for an Senior Manager to lead a professional team in charge of customer relations in our Customer program operations team. This role is key in building and maintaining customer relationships, driving solutions and representing the end customer and other external voices within the company.

The position is full-time, Monday to Friday, with flexible hours in Longueuil, and is exclusively on-site.

Function Description

The Senior Manager reports to the Associate Director, Customer Program Operations and provides strategic leadership for the Integrated Material Flow (IMF) organization and end-to-end material flow performance. Responsibilities include:

• Lead, coach, and mentor a team of Integrated Material Flow leaders, establishing clear priorities, accountability, and performance expectations to ensure effective execution of customer material requirements.
• Own and optimize end-to-end material flow across the customer program, from supply planning and material availability through inventory management, logistics, shop requirements, and point-of-use delivery.
• Ensure strong internal partnerships with Customer Service Representatives (CSR), MRO shops, Supply Chain, Procurement, Logistics, and other key stakeholders to maintain material availability and support operational priorities.
• Drive timely, holistic resolution of material and supply issues, identifying root causes, assessing downstream impacts, and coordinating cross-functional actions to protect customer requirements and minimize disruption.
• Identify opportunities to improve material flow, inventory positioning, replenishment, and overall supply per