Senior Manager, Customer Programs – New Engine Programs

Date Posted: 2026-08-26

Country: Canada

Location: CA-QC-LONGUEUIL-J01 ~ 1000 Blvd Marie-Victorin ~ J01 BLDG

About Pratt & Whitney Canada

Pratt & Whitney Canada (P&WC) is a global leader in aerospace innovation, proudly headquartered in Longueuil, Quebec, since 1928. We design and manufacture next-generation aircraft engines that power the world’s largest fleet of business, general aviation, and regional aircraft and helicopters.

For nearly 100 years, our teams have been at the forefront of propulsion technology, pushing boundaries to make flight more efficient and reliable. Our engines support missions that truly matter, from transporting people and essential goods, to enabling emergency medical services, humanitarian operations, and wildfire suppression around the world.

An Employer of Choice

Pratt & Whitney Canada was named one of Canada’s Best Employers for 2026 by Forbes, marking the 11th consecutive year the company has earned this recognition. Pratt & Whitney Canada also ranked #1 employer in the aerospace and defense industry in the country. In addition, our headquarters continues to be recognized among the top employers in the Montreal region. Together, these distinctions reinforce our reputation as an employer of choice in Montreal, across Canada, and around the world.

Why Join The Team?

The Senior Manager, Customer Programs – New Engine Programs plays a strategic role in preparing and supporting the Entry Into Service (EIS) of Pratt & Whitney Canada’s next-generation engines

As part of the EIS Customer Programs team, the successful candidate will ensure the operational, technical, and organizational readiness required for a successful transition from product development to in-service support. Working closely with multiple business units, this role will ensure customer expectations are exceeded during the entry into service of new products.

The position will lead a Customer Engineering team, identify technical challenges, drive mitigation plans, and contribute to the continuous improvement of support processes to ensure the success of future engine programs.

This is a full-time position, Monday to Friday, with flexible working hours in Longueuil and is performed exclusively on-site.

What will your day-to-day look like?

• Lead and develop a team of Customer Engineering professionals through direct people management.
• Participate in Program Management Teams (PMT) as the aftermarket representative.
• Represent the aftermarket organization during coordination meetings with OEM teams.
• Prepare reports, presentations, and communications for senior leadership.

Pre Entry Into Service specific tasks

• Support EIS readiness activities across all aftermarket modules.
• Support the planning and execution of product campaigns.
• Enhance the Fleet Leader Program by incorporating Engineering learnings and independent assessments.
• Ensure technical and operational readiness to support engines entering service.

Post Entry Into Service specific tasks

• Lead the Customer Engineering team responsible for supporting new engine programs.
• Facilitate Escape Meetings, Safety Management System (SMS) reviews, and Service Difficulty Reviews (SDRs) related to new engine programs.
• Actively participate in Program Management Team (PMT) meetings and identify opportunities for product and support process improvements.

What do you need to be successful?

• Bachelor’s degree with more than 10 years of relevant experience OR Master’s degree with more than 7 years of relevant experience.
• University degree in Aeronautics, Aerospace Engineering, Mechanical Engineering, or Electrical Engineering.
• Strong project management skills.
• Experience managing customer relationships (OEMs and operators) with a high level of tact and professionalism.
• Experience in Customer Support, OEM integration, Engine Repair and Overhaul (MRO).
• Excellent leadership, communication, and team management skills.
• Strong computer skills, including PowerPoint, Excel, Word, Access, Enovia, or similar tools.
• Willingness to travel occasionally, both internationally and domestically.

This position is part of a French-speaking work environment, it requires a very good knowledge of English to read and understand, on a daily basis, documentation and technical terms that may emanate from international organizations, as well as to write and communicate in English with customers, suppliers or international colleagues.

What do we offer?

• Pension and savings plan with employer contributions
• Group insurance program
• Opportunities for advancement (career progression)
• Merit or recognition program
• Health and wellness program, including virtual health care
• Recreational and sports club
• Nearby daycares
• Transportation accessibility or public transit program and free parking

Working at Pratt & Whitney Canada

The masculine pronoun is used without discrimination and solely for the purpose of making the text easier to read. We will consider applications from all qualified candidates.

At Pratt & Whitney Canada, we combine passion, boldness, and precision to design, manufacture, and maintain the most advanced and reliable aircraft engines in the world. Our work and the quality of our products contribute to the success of our customers, who in turn save lives, support commerce, connect communities, and protect freedoms.

At Pratt & Whitney Canada, you have the opportunity to make a difference every day—just look up. Are you ready to go beyond?