Senior Manager, Customer Engineering

About Pratt & Whitney Canada

Pratt & Whitney Canada (P&WC) is a global leader in the aerospace industry, headquartered in Longueuil, Quebec. We manufacture next-generation engines that power the world's largest fleet of business, general aviation, and regional aircraft and helicopters.

For nearly 100 years, we have pioneered advancements in engine development, supporting cargo and equipment transportation, wildfire suppression, and passenger travel.

An Employer of Choice

Pratt & Whitney Canada was recognized as one of Canada's Top 10 Employers in 2025 by Forbes and ranked #1 in the aerospace and defense industry in the country. Our headquarters is also listed among the top employers in the Montreal region. These accolades reinforce our reputation as an employer of choice in Montreal, Canada, and worldwide.

Why join the Helicopter program team?

By joining the Helicopter program team, you will be based in Longueuil and report to the Customer Engineering Manager of Helicopter programs. Our mission is to engage, empower, and inspire our team to deliver a superior Employee and Customer Experience, to develop innovative solutions, and to drive value into products and services for all of our markets. The incumbent is responsible to manage strategic customer accounts and related engine program updates. You will also lead field investigations and coordinate technical and logistical support to drive a prompt return to service.

This is a full-time position from Monday to Friday with flexible hours, based in Longueuil, and performed exclusively on-site.

What will your day-to-day look like?

• Lead Helicopter Programs customer engineering activities from start to successful resolution;
• Support event troubleshooting and assist logistics as required;
• Interface with Field Service Representatives, Customer First Centre (Technical Help Desk) and operators through regular field event reviews;
• Ensure event resolution and provide follow-up through IPTs (define), reliability monitoring, technical publication changes, campaigns or other corrective action;
• Lead support for field escape containment and special inspection programs;
• Provide support for field escape containment and special inspection programs;
• Support OEMs with key program projects and initiatives;
• Manage program updates, reliability, TCM, TCCA, PMT packages, operator conferences;
• Represent the customer's voice during internal meetings;
• Support maintenance/overhaul cost initiatives (DMC model, overhaul cost variance, etc.) and identify cost reduction opportunities.

What do you need to be successful?

• Bachelor degree with 10 years' experience or Master degree with 7 years' experience;
• Field of studies: Aeronautics, Aerospace Engineering, Mechanical or Electrical Engineering;
• Strong project management and communication skills;
• Solid computer skills (PowerPoint, Excel, Word, Access, etc.);
• Occasional business trips;
• Fluent communication skills in English both spoken and written;
• Strong commercial & technical skills and able to define value proposition to customers;
• Customer focused and proven customer relationship management skills;
• Team player;
• Flexible, motivated and self-driven.

This position is part of a French-speaking work environment; it requires a very good knowledge of English to read and understand, on a daily basis, documentation and technical terms that may emanate from international organizations, as well as to write and communicate in English with customers, suppliers or international colleagues.

What do we offer?

• Employer-matched retirement and savings plan;
• Group insurance program;
• Advancement opportunities (career progression);
• Merit or recognition program;
• Health and wellness program, including telemedicine;
• Recreational and sports club;
• Nearby daycare facilities;

Working at Pratt & Whitney Canada

The masculine pronoun is used without discrimination and solely for the purpose of making the text easier to read. We will consider applications from all qualified candidates.

At Pratt & Whitney Canada, we combine passion, boldness, and precision to design, manufacture, and maintain the most advanced and reliable aircraft engines in the world. Our work and the quality of our products contribute to the success of our customers, who in turn save lives, support commerce, connect communities, and protect freedoms.

At Pratt & Whitney Canada, you have the opportunity to make a difference every day—just look up. Are you ready to go beyond?

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.