Customer Service Manager

Date Posted:

2026-06-11

Country:

Canada

Location:

CA-QC-SAINT HUBERT-H05 ~ 7007 Chemin De La Savane ~ BLDG H05 FACTORY

Job Title: Customer Service Manager

About Pratt & Whitney Canada

Pratt & Whitney Canada (P&WC) is a global leader in the aerospace industry, headquartered in Longueuil, Quebec. We manufacture next-generation engines that power the world’s largest fleet of business, general aviation, and regional aircraft and helicopters.

For nearly 100 years, we have achieved numerous breakthroughs in engine development, helping transport goods and equipment, fight wildfires, and carry passengers around the world.

An Employer of Choice

Pratt & Whitney Canada was recognized as one of Canada's Top 10 Employers in 2025 by Forbes and ranked the number one employer in the Aerospace and Defence industry nationwide. Our headquarters has also been recognized among the top employers in the Greater Montreal area. Together, these distinctions reinforce our reputation as an employer of choice in Montreal, across Canada, and around the world.

Why Join the Customer Service Team?

Join a dynamic team where you will play a key role in the customer experience within the aircraft engine component repair sector. This position offers the opportunity to collaborate with multiple stakeholders across the organization, contribute to continuous service improvement initiatives, and have a direct impact on customer satisfaction and retention.

If you are known for your customer focus, analytical mindset, autonomy, and ability to thrive in a complex and fast-paced environment, this opportunity is for you.

This is a full-time, on-site position based in Saint-Hubert, Monday through Friday.

What will your day-to-day look like?

• Act as a frontline Customer Service representative, providing comprehensive aftermarket support to customers and operations within an engine component repair environment.
• Represent P&WC as the primary customer point of contact and collaborate with numerous teams across the value stream (e.g., ITC, Information Technology, Quality, Operations, Engineering, Warranty, Supply Chain, Finance, Sales, and SIOP).
• Understand and interpret customer requirements to ensure their needs are met while balancing business objectives and fostering strong customer relationships.
• Contribute to customer retention in a competitive marketplace and support the achievement of AMF performance objectives.
• Manage customer accounts and work closely with ACS (Aerospace) Sales and Marketing teams.
• Prepare and coordinate all aspects of customer visits, including but not limited to contract reviews and quarterly DOF business review meetings.
• Independently negotiate and resolve complex issues.
• Manage projects of moderate size and scope.
• Demonstrate strong capabilities in data extraction, analysis, and interpretation
• Serve as the focal point for ITC compliance.
• Execute transactions requiring knowledge of international trade, export controls, regulatory requirements, information systems, and financial processes, in accordance with Transport Canada regulations.

What do you need to be successful?

• Bachelor's degree in Management, Business Administration, or a related field.
• Minimum of 8 years of experience with a Bachelor's degree, or 5 years of experience with a Master's degree.
• Knowledge of P&WC engines, engine components, and the aftermarket industry (asset).
• Knowledge of SAP, component repair processes, and international trade/export controls (asset).
• Strong self-motivation and ability to work effectively in a team environment.
• Excellent customer service and communication skills.

Although this position is within a French-speaking work environment, it requires a strong command of English to read and understand technical documentation and terminology from international organizations on a daily basis, as well as to communicate effectively in writing and verbally with customers, suppliers, and colleagues worldwide.

What We Offer

• Pension and savings plan with employer contributions
• Comprehensive group insurance program
• Career development and advancement opportunities
• Merit and recognition programs
• Health and wellness program, including telemedicine services
• Recreational and sports club
• Nearby daycare facilities
• Accessible public transportation options and free parking

Working at Pratt & Whitney Canada

The masculine pronoun is used without discrimination and solely for the purpose of making the text easier to read. We will consider applications from all qualified candidates.

At Pratt & Whitney Canada, we combine passion, boldness, and precision to design, manufacture, and maintain the most advanced and reliable aircraft engines in the world. Our work and the quality of our products contribute to the success of our customers, who in turn save lives, support commerce, connect communities, and protect freedoms.

At Pratt & Whitney Canada, you have the opportunity to make a difference every day—just look up. Are you ready to go beyond?

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RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

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