Business Process Management Lead

About the role

As a Business Process Management Lead, you will play a key role in analyzing, designing and optimizing end-to-end business processes to drive sustainable improvements in operational performance. The position is based at our Longueuil location, Monday to Friday, with flexible hours and exclusively on-site.

Responsibilities

Process Analysis & Design

• Analyze, design and optimize end-to-end business processes.
• Lead current-state process analysis and documentation (BPM mapping, waste identification, bottlenecks, root cause analysis).
• Facilitate work sessions to design future-state processes.
• Identify improvement opportunities and challenge the status quo to improve and innovate processes; ensure alignment with best practices and strategic objectives.
• Ensure standardization across Global Operations and performance consistency of processes.

BPM Framework & Governance

• Lead and coach process teams in the proper use of CORE methodologies, standards and tools.
• Promote a continuous improvement (CI) culture.

Standardize & Performance Management

• Track process performance over time.
• Standardize practices across sites and functions.
• Identify systemic issues and drive corrective actions.

Requirements

• University degree in Engineering, Management, or a related field.
• Minimum of 7 years of experience in Lean / continuous improvement within a manufacturing and supply chain environment.
• Proficiency in Lean Six Sigma tools (Black Belt certification).
• Experience leading large-scale Lean transformations (multi-site, cross-functional environments).
• Experience improving quality systems (QMS, audits, standardization) is an asset.
• Strong analytical skills, with the ability to solve complex problems and drive change management initiatives.
• Influential leadership skills, with the ability to engage and mobilize stakeholders without direct authority.

This role is part of a French-speaking work environment; a very good knowledge of English is required to read and understand documentation and technical terms on a daily basis, and to write and communicate with customers, suppliers or international colleagues.

The selected candidate will be required to complete a criminal background check and any applicable clearances related to handling and transfer of controlled goods. Employment is conditional on successful completion of these checks and obtaining the required clearances.

What we offer

• Pension and savings plan with employer contributions
• Group insurance program
• Opportunities for advancement (career progression)
• Merit or recognition program
• Health and wellness program, including virtual health care
• Recreational and sports club
• Nearby daycares
• Transportation accessibility or public transit program and free parking