Liaison Nurse - Aeromedical Transfers

Join our team of enthusiasts and become a Liaison Nurse - Aeromedical Transfers

Location: St-Hubert - hybrid mode

Status: full-time

Do you have emergency or intensive care expertise and want to continue exercising your clinical judgment without the physical burden of the bedside? Become the person at the heart of aeromedical transfers in Quebec: coordinate the most complex cases, from the initial call to handover to the flight crew, with no mandatory overtime, a pre-known schedule, teleworking, and a pathway toward flight.

WHAT WE OFFER YOU

• Salary from $30.21 to $46.98 per hour, depending on your training and experience, plus an on-call allowance of $70 per 24-hour period;
• Reimbursement of professional order permit fees;
• Per diems when applicable;
• No mandatory overtime (MOT);
• A rotating schedule, known in advance;
• 3 days of teleworking per 2-week work period;
• An internal development pathway allowing career progression into different roles;
• A group insurance program (with employer contribution): medical, dental, life, salary, travel, and more;
• A permanent full-time position in a close-knit team within a rapidly growing company.

WHAT YOU WILL DO

Under the supervision of the clinical coordinator for medical operations, the liaison nurse ensures the clinical coordination of aeromedical transfers, from receiving the request to transferring responsibility to the flight crew. They act as a liaison point between the referring facility, physicians, transport team, and receiving facility to ensure each patient is transferred safely, with complete and up-to-date clinical information.

More specifically, you will be called upon to:

• Receive and analyze aeromedical transfer requests and obtain an up-to-date clinical picture from the treating team at the referring facility;
• Assess patient condition and stability and identify clinical needs expected during transport (equipment, medication, monitoring, precautions, accompaniment);
• Identify elements requiring medical validation and coordinate with the responsible physician who confirms acceptance and the required level of care;
• Collaborate in bed search and coordinate patient acceptance with the receiving facility;
• Liaise between the referring facility, physicians, transport team, and receiving facility;
• Prepare a structured clinical summary and transmit it to the flight crew prior to departure;
• Monitor patient evolution and communicate any changes up to the transfer of responsibility;
• Rigidly document each request and coordination step;
• Ensure night on-call duties according to the established rotation;
• Report any problematic situations, safety issues, or service break risks to the clinical coordinator for medical operations;
• Participate in quality assurance and continuous improvement activities for the file analysis process.

WHO ARE YOU?

Your most important skills are the following:

• Excellent clinical judgment and ability to rapidly assess a patient's condition remotely;
• Ability to manage multiple cases simultaneously and set priorities;
• Clear, structured, and concise communication, particularly on the phone (e.g., SBAR approach);
• Ability to manage stress and demonstrate creativity in atypical situations;
• Focus on collaboration and teamwork;
• Listening, openness, and adaptability skills;
• Autonomy, rigor, and organizational sense;
• Professional ethics, discretion, and confidentiality, combined with a strong concern for quality and safety;
• Knowledge of technological tools (tablet, computer, etc.) and common software (Word, Excel, Outlook);
• Mastery of French, both oral and written;
• Mastery of English, both oral and written; *
• Other language an asset.

*English proficiency is required for technical assistance purposes with an English-speaking clientele or external partners such as suppliers.

Your professional background stands out through:

• Being a graduate and member in good standing of the Ordre des infirmières et infirmiers du Québec;
• DEC or Bachelor's degree in nursing sciences;
• Minimum of 3 years in the nursing profession, including the following fields of practice: emergency / critical care / file analysis / case management;
• Demonstrated in their duties:
• Excellent mastery of their current role;
• Attitude aligned with our organizational values: Team, Passion, Commitment, Adaptability, Excellence, and Respect.

Your assets:

• Experience in medical transport, aeromedical transport, or patient file management;
• Knowledge of the Quebec health network and service corridors;
• Experience in telephone triage, telehealth, or Info-Santé.

Schedule:

• 12-hour rotating shifts, concentrated in the afternoon and evening;
• 3 days of teleworking per 2-week work period;
• Paid night on-call duty, equitably rotated among team members;
• Weekends and holidays according to rotation.