Site Reliability Engineer

Porter is hiring an experienced Site Reliability Engineer to help improve the reliability, scalability, and performance of a modern cloud platform supporting thousands of users.

This is a hands-on engineering role where you'll work closely with Software Developers, Cloud Engineers and Cybersecurity to improve platform reliability, automate operational processes, and build world-class observability.

Unlike a traditional infrastructure-focused SRE position, this role is best suited to someone who has a strong software development background (particularly .NET) and enjoys solving production challenges through code.

Automation and Optimization

• Create and maintain automated solutions for repetitive tasks, including infrastructure and application and patch monitoring.
• Optimize monitoring agents for cost management and performance.
• Implement auto-discovery and AI solutioning to ensure infrastructure reliability and efficiency

Configuration Management and Infrastructure as Code (IaC)

• Use Infrastructure as Code tools to automate monitoring across AWS resources
• Implement and maintain configuration management tools to standardize and automation configurations

Monitoring and Alerting

• Configure and maintain monitoring and alerting systems to ensure the health and performance of the infrastructure.

Application Deployment and Support

• Deploy, configure Dynatrace and Splunk to support applications and services on AWS infrastructure.
• Collaborate with DevOps teams to optimize and automate CI/CD pipelines.

hange and Incident Management

• Prepare and document Change Requests and Methods of Procedures (MOPs) for infrastructure changes.
• Troubleshoot and resolve incidents affecting cloud services in accordance with predefined Service Level Agreements (SLAs).
• Escalate issues to internal teams or third-party vendors as required.

Incident Response and Post-Incident Reporting

• Participate in incident response processes and post-incident reporting (PIR).
• Identify and deploy fixes to prevent recurrence of issues.

Security and Compliance

• Work with IT Security to ensure cloud infrastructure aligns with security best practices and compliance requirements
• Work with internal architecture, Solution Delivery(PMO), governance, and security teams to ensure that all security, governance and business continuity requirements and best practices are integrated and implemented.
• .Cloud Governance - Cost Optimization, Data Management, Asset Management, Performance Management, and Deployment Acceleration
• Implement Security Monitoring Auto-discovery.

Safety and Compliance

• Actively engage in the company’s Safety Management System (SMS) by reporting hazards and incidents encountered during daily operations.

Collaboration and Documentation

• Coordinate with internal stakeholders, DevOps, and third-party vendors for deployments and fixes.
• Work within a cross-functional team of System Ops Engineers, App Admins, Data Engineers DevOps and DBA’s to specify, design, develop, test, and implement AWS cloud services and solutions.
• Provide guidance and knowledge to other team members, and promote efficiency, productivity, innovations, and knowledge-sharing across multi-functional teams.
• Work closely with internal business partners to gather requirements, design and implement solutions, manage technical operations, and triage and resolve operational issues.
• Maintain detailed and accurate system, application, and infrastructure documentation.

On-Call Support

• Participate in an after-hours on-call rotation for critical incident resolution.

Other Responsibilities

• Perform additional related duties as assigned by management.

Behavioural Competencies

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
• Teamwork: Working collaboratively with others to achieve organizational goals.
• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Nice to Have:

• Experience with distributed systems or microservices
• Experience implementing SLIs, SLOs, and error budgets
• Logging platforms (Splunk, CloudWatch, etc.)
• Experience scaling highly available cloud platforms
• Exposure to Kubernetes or container orchestration beyond ECS
• Mulesoft API Integration
• Linux systems administration
• GitOps tooling and practices