In-service support engineer for Flight Controls & Hydraulics Systems ATA27/29

Do you have experience within airline operations or within the customer support domain, have you worked on flight controls and/or hydraulics systems and would you like to progress and develop new skills? Then, this job is for you!

Airbus Canada is looking for an In-Service Support Engineer on Flight Controls systems (ATA27) and Hydraulics systems (ATA29) to join our Customer Services team (ABSIY siglum) based in Mirabel (Québec, Canada), where you will work on the A32X, A330/A340, A350, A300/A310 programs jointly with the In-Service Engineering department based in Toulouse (1SY siglum).

You will be part of a regional team created in 2024 to increase the in-service engineering footprint in North & Latin Americas.

Your role will be to:

• Provide engineering assistance to the customers by answering on-time and on-quality the technical queries raised by the customers to troubleshoot and correctly operate their aircraft, to provide maintenance recommendations (reliability improvement, cost optimization), to better understand our aircraft design, etc.
• Analyse in-service events to identify potential impacts (including airworthiness, quality, etc.).
• Identify and investigate the emerging hot topics affecting the fleet and specific customers of the Americas region, and define with fleet managers and central teams the associated corrective actions (mitigation & terminating solutions).
• Manage customer communication at various hierarchic levels and in different contexts: over the phone, in person, during troubleshooting on aircraft, or during airline events (fleet review meetings, workshops, expert forums, regional conferences).
• Provide customers with urgent in-situ technical assistance for aircraft troubleshooting.
• Create synergies between A3xx and A220 programs by connecting with A220 teams in Mirabel, identifying common technical topics and initiating X-programs approach.

Your technical scope will cover Flight Controls (ATA27) & Hydraulics (ATA29) on the Airbus programs A32X (mainly), A330/A340, A350, A300/A310.

Your main challenge will be to become the voice of the customers inside and the voice of Airbus outside!

Airbus Canada, the A220 commercial aircraft programme, is headquartered in Mirabel in the greater Montreal area, where the vibrant city of Montreal is just a stone’s throw away.