Quality Operation Lead and Data Technologies

The position is based at our Longueuil location from Monday to Friday, with flexible hours and exclusively on-site.

Performance Indicators

• Ensure the monthly production of departmental performance indicators.
• Develop data processes related to customer quality in line with the latest standards and position them for the future.
• Lead a small team of Power BI developers responsible for departmental reports.

Process Automation

• Act as a business analyst and product owner.
• Manage an external data management service provider to support process improvement.
• Collaborate with technology solutions teams (DT) and developers to test and implement solutions in production.
• Prioritize backlog items based on business value, risks, ROI, and technical dependencies.
• Support user forums and business unit process leaders to gather their requirements for new solutions or improvements.
• Act as a transformation agent to drive business process improvements.
• Communicate project progress and justify prioritization decisions.
• Coordinate and execute the test plan/identify testing issues and participate in investigations.
• Provide support to users during User Acceptance Testing (UAT).
• Utilize project management skills, make informed decisions understanding the associated risks, and communicate effectively across different levels.
• Act as a change agent in preparation for the deployment of new solutions.
• Prepare and deliver training materials following the deployment of new solutions.

Escape Management Training

• Prepare and deliver content for the Community of Practice for Escape Leaders.
• Ensure the governance of the training profile for Escape Leaders.

What do you need to succeed?

• Must be resourceful, take initiative, and be a team player.
• Strong knowledge of business processes related to the product.
• Excellent interpersonal and communication skills.
• Problem-solving-oriented mindset.
• Experience in customer service, investigation, and providing customer feedback.
• Experience with tools such as Databricks, Power BI, SAP, ENOVIA, Confluence, JIRA, SharePoint, MS Office 365 is an asset.

This position is part of a French-speaking work environment, it requires a very good knowledge of English to read and understand, on a daily basis, documentation and technical terms that may emanate from international organizations, as well as to write and communicate in English with customers, suppliers or international colleagues.