About Pratt & Whitney Canada

Pratt & Whitney Canada (P&WC) is a global leader in aerospace innovation, proudly headquartered in Longueuil, Quebec, since 1928. We design and manufacture next-generation aircraft engines that power the world's largest fleet of business, general aviation, and regional aircraft and helicopters.

For nearly 100 years, our teams have been at the forefront of propulsion technology, pushing boundaries to make flight more efficient and reliable. Our engines support missions that matter, from transporting people and essential goods to enabling emergency medical services, humanitarian operations, and wildfire suppression worldwide.

An Employer of Choice

Pratt & Whitney Canada was named one of Canada's Best Employers for 2026 by Forbes, marking the 11th consecutive year the company has earned this recognition. P&WC also ranked #1 employer in the aerospace and defense industry in Canada. Our headquarters continues to be recognized among the top employers in the Montreal region.

Why join our team?

The mission of the Customer Service Global Trade (GT) Group is to ensure requirements related to international trade laws are met across Customer Service departments and embedded or automated in business processes to prevent violations. This includes proactively obtaining export and import licenses and permits, identifying record-retention strategies, assessing classification of products and technology, and establishing a training strategy for all Customer Service employees.

You will join a dynamic, project-oriented, international team with diverse backgrounds (engineering, communications, law, business, etc.). This is a full-time position from Monday to Friday with flexible hours, based in Longueuil, and performed exclusively on-site.

What your day will look like / Specific Responsibilities:

Lead compliance/business projects working with Global Trade professionals across Customer Service in Canada, the U.S., and internationally.
Contribute to the development and continuous improvement of GT processes and standard work.
Coordinate implementation of RTX and P&WC GT requirements into Customer Service business processes.
Train Customer Service personnel on GT requirements and policy/regulatory changes.
Raise GT awareness across Customer Service business units.
Strategically lead and act as the "go-to" point of contact for GT within various Customer Service departments.
Ensure smooth shipment of commodities through different DT systems.
Participate in internal investigations related to GT escapes/violations and implement meaningful corrective and mistake-proof solutions; contribute to voluntary disclosures to applicable governments.
Manage the GT Focal program.
Assist in developing training plans and initiatives based on training requirements.
Collaborate with Legal and other P&WC GT teams to align, streamline, and create cross-company efficiencies.

What do you need to be successful

Required:

Bachelor degree with 3 to 5 years experience
Master degree with 2 to 4 years experience

Areas of Study:

Management / Engineering / Law

Assets:

Experience with SAP, xClass, GTS, CRM, Excel and PowerPoint

This position is part of a French-speaking work environment; it requires a very good knowledge of English to read and understand daily documentation and technical terms from international organizations and to write and communicate in English with customers, suppliers or international colleagues.

What do we offer?

Pension and savings plan with employer contributions
Group insurance program
Opportunities for advancement (career progression)
Merit or recognition program
Health and wellness program, including virtual health care
Recreational and sports club
Nearby daycares
Transportation accessibility or public transit program and free parking

Working at Pratt & Whitney Canada

The masculine pronoun is used without discrimination and solely for the purpose of making the text easier to read. We will consider applications from all qualified candidates.

At Pratt & Whitney Canada, we combine passion, boldness, and precision to design, manufacture, and maintain the most advanced and reliable aircraft engines in the world. Our work and product quality contribute to customer success, supporting life-saving missions, commerce, community connection, and protection of freedoms.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

Global Trade Specialist - Customer Service