Global Trade Specialist - Customer Service

Pratt & Whitney Canada (P&WC) is a global leader in aerospace innovation, proudly headquartered in Longueuil, Quebec, since 1928. We design and manufacture next-generation aircraft engines that power the world’s largest fleet of business, general aviation, and regional aircraft and helicopters.

For nearly 100 years, our teams have been at the forefront of propulsion technology, pushing boundaries to make flight more efficient and reliable. Our engines support missions that truly matter, from transporting people and essential goods, to enabling emergency medical services, humanitarian operations, and wildfire suppression around the world.

An Employer of Choice

Pratt & Whitney Canada was named one of Canada’s Best Employers for 2026 by Forbes, marking the 11th consecutive year the company has earned this recognition. Pratt & Whitney Canada also ranked #1 employer in the aerospace and defense industry in the country. In addition, our headquarters continues to be recognized among the top employers in the Montreal region. Together, these distinctions reinforce our reputation as an employer of choice in Montreal, across Canada, and around the world.

Why join our team?

The mission of the Customer Service Global Trade (GT) Group is to ensure the requirements related to international trade laws from different jurisdictions are met in the different departments of Customer Service and are embedded or automated as much as possible in the business processes to ensure mistake proof gates are in place and prevent any violations of the here mentioned laws. This entails an understanding of the Customer Service organization as a whole and of the risks that each department faces. This also entails creating, managing and improving GT-specific business processes to support the efficiency of P&WC’s dealings with their customers, suppliers and partners. Such processes include getting proactively the required export and import licenses & permits, identifying record-retention strategies or assessing the classification of products or of technology and establishing a training strategy for all Customer Service employees.

By joining our GT team in the Customer Service organization, you will be joining a dynamic project oriented team dedicated to making P&WC best in class in GT. An ideal job position to leverage legal and business skills and interests in a fast pace and thriving customer focused environment. You will be joining a team of people with diverse backgrounds (engineering, communication, law, business, etc.) located worldwide (mainly Longueuil, but also in Singapore, Poland, USA, UK, Brazil and India).

This is a full-time position from Monday to Friday with flexible hours, based in Longueuil, and performed exclusively on-site.

What your day will look like / Specific Responsibilities:

• Lead compliance/business projects leveraging other Global Trade (GT) Professionals located throughout the Customer Service organization namely in Canada, U.S. and internationally.

• Contribute to the development and continuous improvement of GT processes and standard work.

• Coordinate the implementation of RTX (Raytheon Technologies Corporation) and P&WC GT requirements into Customer Service business processes.

• Train Customer Service business personnel on GT requirements and policy/regulatory changes.

• Reinforce GT general awareness throughout Customer Service business units.

• Strategically lead and function as the "go-to" point of contact for GT across various Customer Service departments.

• Ensure the smooth shipment of commodities through different DT systems.

• Participate in internal investigations related to GT escapes/violations and seek meaningful corrective actions and mistake proof solutions as well as contribute to Voluntary Disclosures made to the U.S., Canadian or other foreign governments as applicable

• Manage the GT Focal program.

• Assist in developing training plans and initiatives based on the training requirements

• Collaborate with the Legal department and other P&WC GT business specific teams to align, streamline and create synergies and cross-company efficiencies.

What do you need to be successful:

Must-haves:

• Bachelor degree with 3 to 5 years experience

• Master degree with 2 to 4 years experience

Areas of Study:

• Management / Engineering / Law

Assets:

• Experience with SAP, xClass, GTS, CRM, Excel and PowerPoint

This position is part of a French-speaking work environment, it requires a very good knowledge of English to read and understand, on a daily basis, documentation and technical terms that may emanate from international organizations, as well as to write and communicate in English with customers, suppliers or international colleagues.

What do we offer?

• Pension and savings plan with employer contributions

• Group insurance program

• Opportunities for advancement (career progression)

• Merit or recognition program

• Health and wellness program, including virtual health care

• Recreational and sports club

• Nearby daycares

• Transportation accessibility or public transit program and free parking

Working at Pratt & Whitney Canada

The masculine pronoun is used without discrimination and solely for the purpose of making the text easier to read. We will consider applications from all qualified candidates.

At Pratt & Whitney Canada, we combine passion, boldness, and precision to design, manufacture, and maintain the most advanced and reliable aircraft engines in the world. Our work and the quality of our products contribute to the success of our customers, who in turn save lives, support commerce, connect communities, and protect freedoms.

At Pratt & Whitney Canada, you have the opportunity to make a difference every day—just look up. Are you ready to go beyond?

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.