Product Owner (Enterprise Products)

Belonging to Air Canada means belonging to a Canadian symbol, Air Canada recently voted best airline in North America. Get your career off to a flying start by joining our innovative and diverse team at the forefront of passenger air transport.

At Air Canada, we are committed to creating products that offer an exceptional customer experience and help our customers travel anywhere in the world. As we continue our efforts to make the Company a global champion, product management and IT play a leading role in all aspects of our customers' journeys. In this quest, corporate culture is part of our investments, just like what we build and how we build it.

Air Canada is looking for a highly motivated and detail-oriented Product Owner to join the Air Canada IT team. As Product Owner within the Enterprise Products team, the successful candidate will promote Agile ways of working and continuous improvement within the Product teams and the business unit. They will build strong relationships with business partners, acting as a trusted resource for all technology-related requests and solutions. Their role will include timely provision of knowledge and business cases to the management team, ensuring that business and product impacts are communicated effectively.

The Product Owner bridges the gap between business needs and technical delivery, ensuring that solutions are practical, scalable, and aligned with business priorities. This position requires excellent stakeholder management, the ability to translate complex operational processes into clear product requirements, and a commitment to continuous improvement in how teams deliver value. The successful candidate must be customer-focused, have a passion for the travel industry and be comfortable working in a highly dynamic, fast-paced environment where collaboration is fostered, and a continuous product delivery model is used.

Responsibilities:

• Take responsibility for the product backlog, ensuring that features and improvements are clearly defined, prioritized, and aligned with business objectives.
• Translate operational management methods and workflows into actionable user stories and clear acceptance criteria for development teams.
• Collaborate with business partners to understand operational challenges and identify opportunities for digital solutions that improve efficiency and user experience.
• Organize discovery sessions and workshops with stakeholders to gather requirements, validate product direction, and refine solutions.
• Work closely with Engineering teams during sprint planning, product backlog refinement, and release planning to ensure efficient product delivery.
• Ensure product features are delivered with clearly defined requirements, acceptance criteria, and stakeholder agreement.
• Support the deployment of new tools, processes, and product features by collaborating with business units to encourage adoption and gather feedback for continuous improvement.
• Coordinate with other IT Product teams and business units to manage cross-team dependencies and ensure solutions integrate effectively into the Air Canada technology ecosystem.
• Create business requirements documents and formalize business cases for IT integration.

Qualifications

• Bachelor's degree in Business, Technology, or a related field.
• At least three years of experience in product ownership, business analysis, or digital product delivery.
• Strong ability to translate business requirements into technical specifications and user stories.
• Experience working with Agile development teams and managing product backlogs.
• Excellent communication and stakeholder management skills.
• Strong organizational and prioritization skills in a fast-paced environment.
• Experience managing complex environments involving multiple stakeholders and balancing competing priorities across multiple business groups.
• Experience using internal company tools or operational systems, an asset.
• Demonstrate proven punctuality and reliability to promote overall team success in a fast-paced environment.
• Experience in the airline or travel industry (Commercial Affairs, Loyalty, Operations, Cargo, call center), an asset.

Conditions of employment:

Candidates must be eligible to work in the country concerned at the time an offer of employment is made and are responsible for obtaining any necessary work permits, visas, or other authorizations. Proof of eligibility must be provided before the start date.

Language Requirements

Where skills are equal, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to diversity and inclusion and aims to create a healthy, accessible, and rewarding workplace that values the unique contribution of our employees to the success of our company.

As an employer that guarantees equal access to employment, we encourage the most diverse applications to be able to build a varied workforce representative of our customers and the communities where we live and offer our services.

Air Canada thanks all applicants for their interest, but only those selected for an interview will be contacted.