Product Owner - B2B Commerce Solutions

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Air Canada is establishing a modern, customer-centric travel distribution ecosystem through New Distribution Capability (NDC) and innovative B2B digital commerce solutions. These solutions support travel agents, technology partners, and other industry stakeholders throughout their interactions with Air Canada by providing efficient digital experiences, reliable information, technical resources, and relevant guidance. The NDC portal and the Agent Reference page are among the key solutions supporting this ecosystem.

The Products – Distribution and Payment team is looking for an experienced, detail-oriented, and motivated Product Owner, specialized in B2B commerce solutions, to lead day-to-day delivery and continuous improvement of B2B digital products, with a particular focus on solutions supporting Air Canada's NDC strategy. Reporting to the Manager, Products – B2B Commerce Solutions, the incumbent must translate partner needs, stakeholder requirements, and business priorities into clear specifications, a well-prioritized product backlog, and high-quality digital experiences, in line with product objectives.

The incumbent works closely with user experience, content, technology, and quality assurance teams, as well as commercial stakeholders, to enhance the partner experience and contribute to the continuous growth and adoption of Air Canada's NDC ecosystem.

Responsibilities:

• Take ownership of, maintain, and prioritize the product backlog for the NDC portal and Agent Reference page, ensuring alignment with product strategy, roadmap, and business priorities established by the Product Manager.
• Organize discovery and requirements-gathering sessions with stakeholders from business units, user experience, content, technology, and operations teams, then translate findings into clear user stories, acceptance criteria, process flows, and supporting documentation.
• Assume responsibility for product backlog refinement activities and ensure requirements are well-defined, understood, and ready for development.
• Collaborate with user experience designers to define user journeys, review conceptual mock-ups and prototypes, and leverage available research, analytics, and stakeholder feedback to improve user experience.
• Coordinate content improvements and publishing processes using content management systems.
• Collaborate with developers, technical analysts, and Quality Assurance throughout development, implementation, and testing phases, providing clarity on requirements and facilitating timely decision-making regarding implementation.
• Review implemented features in test environments, coordinate business validation, and approve the product when requirements and acceptance criteria are met.
• Ensure digital experiences comply with Air Canada's standards for accessibility, responsive design, content quality, privacy, and security.
• Assess the impacts of product modifications on systems, processes, and concerned teams, and document dependencies, risks, and implementation considerations.
• Monitor product performance using analytics, user feedback, and operational observations, then formulate recommendations to support prioritization in the product backlog and continuous improvement.
• Act as a subject matter expert for the NDC portal and Agent Reference page, and communicate requirements, priorities, release content, and implementation updates to both technical and non-technical audiences.
• Stay abreast of trends and best practices in digital product distribution, user experience, accessibility, content management, and airline distribution to contribute to continuous product improvement.

Qualifications

• Bachelor's degree in business administration, information technology, or a related field, or equivalent work experience.
• At least two years of experience as a Product Owner, in business analysis, digital product implementation, or a related field.
• Practical knowledge of user experience principles, user journeys, conceptual mock-ups, prototypes, and usability testing, mandatory.
• Professional fluency in French and English, both written and spoken, an asset.
• Proven experience using content management systems and digital content publishing processes; experience with Drupal or a comparable enterprise content management platform, a major asset.
• Experience writing user stories, acceptance criteria, business requirements, and process documentation.
• Knowledge of web accessibility principles and Web Content Accessibility Guidelines (WCAG), and ability to integrate accessibility requirements into product implementation, a major asset.
• Experience working in Agile development environments and with tools such as JIRA and Confluence.
• Ability to provide clear guidance and communicate effectively with a technical or non-technical audience.
• Excellent organizational, prioritization, analytical, and problem-solving skills.
• Collaborative spirit, customer orientation, and ease working in a dynamic, cross-functional environment where priorities constantly evolve.
• Experience with web analytics, user feedback tools, or digital performance reporting, an asset.
• Knowledge of NDC technology, airline distribution, or the travel industry, an asset.
• Demonstrate punctuality and reliability to support the team's overall success in a fast-paced environment.

Employment Conditions:

Candidates must be eligible to work in the country concerned at the time an offer of employment is presented and are responsible for obtaining work permits, visas, or other necessary authorizations. Proof of eligibility must be provided before the start date.

Language Requirements

Equal skills being equal, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is resolutely committed to diversity and inclusion and aims to create a healthy, accessible, and rewarding workplace that highlights the unique contribution of our employees to our company's success.

As an equal opportunity employer, we encourage diverse applications so that we can build a workforce that is varied and representative of our customers and the communities where we live and offer our services.

Air Canada thanks all applicants for their interest, but only those selected for an interview will be contacted.