Product Owner - Supply and External Workforce Technologies

Belonging to Air Canada is belonging to a Canadian symbol, recently voted best airline in North America. Take your career to new heights by joining our innovative and diverse team at the forefront of passenger air transport.

The Product Owner (Supply and External Workforce Technologies) supports the delivery, stability and continuous evolution of the technology ecosystem related to Air Canada's procurement, vendor management and external workforce. This position is responsible for optimizing business capabilities across vendor selection, contracting, purchasing, supplier lifecycle management, contingent workforce management, services procurement and invoicing processes.

Working jointly with the IT, Data and Digital Solutions team, the Product Owner translates business needs into actionable product requirements, manages delivery priorities and collaborates with Procurement, Finance, Human Resources, Supply Chain, Technology and vendor partners to deliver scalable and reliable solutions. The incumbent will act as a key liaison between business stakeholders and technology teams, ensuring solutions align with operational objectives, governance requirements and enterprise architecture standards.

The Product Owner contributes to initiatives in SAP Ariba, SAP Fieldglass, SAP S/4HANA, SAP Business Network and related enterprise platforms. Responsibilities include managing product roadmaps, continuous improvement, integration oversight, supporting operational excellence and ensuring solutions meet business, security, compliance and audit requirements.

The Product Owner operates within established product strategy, architecture and governance frameworks, escalating as needed for major design, risk, scope and investment decisions.

Responsibilities

• Collaborate with the AMS support team and business units to manage stable operations, continuous improvement, and incident resolution, service requests and improvement initiatives for all of SAP Ariba, SAP Fieldglass, SAP S/4HANA, the IT self-service portal, SAP Integration Suite and other enterprise application platforms.
• Implement the technology roadmap related to Procurement and External Workforce, as well as strategic business objectives.
• Own and prioritize the product backlog based on business value, operational needs, risk reduction and stakeholder priorities.
• Collaborate with Procurement, Finance, Supply Chain, Human Resources and Technology teams to identify opportunities to optimize management practices and improve user experience.
• Ensure the implementation of improvements, projects, integrations and continuous improvement initiatives across procurement and workforce management technologies.
• Translate business requirements into user stories, acceptance criteria, process flows and functional specifications.
• Manage end-to-end implementation activities including requirements definition, solution design, testing, deployment and post-production support.
• Support master data management, workflow design, approval processes, supplier and contingent worker onboarding, and invoice processing capabilities.
• Coordinate business validation activities, user acceptance testing (UAT) and release preparation.
• Monitor application performance, operational metrics, incidents and stakeholder feedback to identify improvement opportunities.
• Assume responsibility for troubleshooting efforts, root cause investigations and system stabilization initiatives.
• Manage relationships with SAP, AMS vendors, implementation partners and other third-party vendors.
• Ensure compliance with governance, security, privacy, compliance and audit requirements.
• Communicate product updates, roadmap priorities, risks and delivery status to the management team and stakeholders.

Qualifications

• University degree or relevant technical certification, or at least three years of appropriate and proportional experience in the role.
• Experience with SAP Ariba (Buying & Invoicing, Sourcing, Contracts, SLP and Business Network modules).
• Experience with SAP Fieldglass (Contingent Workforce Management, Services Procurement and Statements of Work modules).
• Knowledge of SAP S/4HANA, SAP Integration Suite, CIG, CPI or SAP BTP.
• Experience implementing solutions related to procurement, vendor management, workforce management or finance.
• Knowledge of supplier onboarding, purchasing, invoicing, contingent workforce, contract management and compliance processes.
• Experience supporting enterprise application operations, production support and change management activities.
• Knowledge of audit controls, segregation of duties, governance frameworks and regulatory compliance requirements.
• Experience in the airline, transportation, logistics industry or another highly regulated industry.
• SAP Ariba or SAP Fieldglass certification is an asset.
• Team spirit and ability to work closely with diverse groups of people with different work styles.
• Strong skills in clear and confident communication, and ability to translate technical issues into business terms.
• Ability to support multiple products simultaneously in a fast-paced environment.
• Demonstrated punctuality and reliability to foster overall team success in a fast-paced environment.

Employment Conditions:

Candidates must be eligible to work in the country concerned at the time an offer of employment is presented and are responsible for obtaining work permits, visas or other necessary authorizations. Proof of eligibility must be provided prior to the start date.

Language Requirements

All things being equal, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to diversity and inclusion and aims to create a healthy, accessible and rewarding workplace that highlights the unique contribution of our employees to our company's success.

As an equal opportunity employer, we encourage a diverse range of applications to build a workforce that is varied and representative of our customers and the communities where we live and serve.

Air Canada thanks all applicants for their interest, but only those selected for an interview will be contacted.