Customer Commercial Representative

Montreal, QC, Canada

Reporting to the Customer Business Manager with guidance from the Commercial Manager, the Customer Commercial Representative is responsible to provide Customer Service including Commercial and Contractual requirements while maintaining strong Ethical standards to support our Customers and the Business.

The Customer Commercial Representative provides support to our Engine and Component Repair Customers as well as performs Central Commercial tasks for the Business.

The Customer Commercial Representative will provide Customer and Commercial paperwork to the internal stakeholders in a timely manner to ensure the Engine / Component is ready for induction, and any subsequent Customer or Contractual issues are addressed to support the shop and redeliver the product to the customer as planned.

Innovate & Power the World

At Rolls-Royce, we look beyond tomorrow. We continually pioneer integrated power and propulsion solutions to deliver cleaner, safer, and more competitive power.

We deliver the best jet engines in the world. Through intelligent innovation and active collaboration, we are putting our customers at the forefront of the aviation industry - and we keep them there. Our product portfolio powers more than 35 types of commercial aircraft, and with over 13,000 engines in-service around the world - we are keeping the world flying.

Trusted partner in Canada

For over 75 years, Rolls-Royce has firmly established its presence in Canada. We are recognized as the world-wide Centre of Excellence in the MRO (Maintenance, Repair, Overhaul) of Rolls-Royce Business Aircraft engines, having serviced over 6,300 engines that fly around the globe in the business and private jet sector. We are looking for talented individuals to join us.

At our facility in Lachine, we currently have 600 employees. We are seeking skilled and driven technical individuals to join our tight-knit team and assist us in achieving our ambitious growth plan. This plan is crucial for us to remain at the forefront of our clients' needs and to continuously innovate.

Key Responsibilities:

Prepares the product for induction

• Requests credit assessments, background checks in accordance with BEF requirements including Compliance, Export Control, Legal and Financial Requirements and submits for approval.

• Receives Engines and Component Repair business requests, RFQs and RFPs and coordinates with the respective teams to produce pricing and contractual terms for Business approval.

• Prices all business activities, performs Profit/Margin evaluation and get approvals for all work, in accordance with internal policies.

• Reviews customer POs in line with the agreed terms before acceptance, and report any discrepancies.

• Coordinates and gathers the required product information from the Customer and RR MRO Fleet Planning teams.

• When applicable, provides and reviews Lease Engine agreements and COI requirements before acceptance, and reports any discrepancies.

• Coordinates and hosts shop TRC meetings, and when applicable, Commercial Launch meetings.

• Administers the Sales Order process from start (creation) to finish (delivery) and enters Sales Orders onto ERP/SAP.

Customer Relationship Management

• Attends pre-induction calls with the Manager.

• Attends internal meetings and collects information as required to attain the status of the product to provide accurate and timely written/verbal communication to the customer and Rolls Royce aftermarket teams.

• Responds in a timely manner to Customer requests and concerns, using sound judgement to escalate when and as required.

• Maintains routine daily and weekly reports, anticipates and escalates to his/her manager any customer or contractual concerns.

• Within level of authority, works with the respective peers to provide solutions for Customer or contractual issues.

• Supports Customer visits to the shop for engine and component review.

• Generates accurate updated cost estimates to the Sales Representative during the shop process when required.

• Enters Sales Orders and applicable data into ERP/SAP.

Deliver the product

• Administers all contracts/agreements with customers, in accordance with signed contract terms and conditions and RR procedures.

• Performs initial invoice transactional code review in line with contract requirements and knowledge of known engine parts replacement.

• Supports Customer contractual and pricing dispute as requested by the manager.

• At the request of the manager, raises Commercial Authorizations (CAs) and sends for applicable Business approvals.

• Final verification of invoices to ensure they are in accordance with the contractual terms.

• Prepares Manual Invoice Instruction templates for NAFSC when applicable

• Enters Deliveries and applicable data into ERP/SAP system.

General tasks

• Inputs pricing escalation in accordance with contracts; notify Customers through formal letters, communicate internally the revised rates and update ERP/SAP.

• Maintain Customer information up to date in ERP/SAP.

• Develops, builds and maintains strong Customer and RR working relationships.

• Available to host Customers outside of working hours and is also available to travel if necessary.

• Cellular phone support as required by the business area.

• Performs any other Business and Departmental related tasks to this position and for individual contribution to the team KPI.

Key Requirements:

• Bachelor’s degree in commerce, administration or the equivalent.

• At least 5 years previous experience in a customer facing and or commercial office environment.

• Strong written and verbal communication in French and English.

• Canadian citizen or permanent resident of Canada.

• Customer focused, Commercial aptitudes, good written, verbal and presentation skills, committed to deadlines, high ethical standards, personable and strong communicator.

• Team player that can interact with members of the various internal/external functions for effective decision making.

• Ability to acknowledge, pro-actively react and escalate any Customer issues to his-her manager.

• Ability to prioritize and manage workload with minimal supervision, cope with unexpected requests either Customer, Contractual or departmental related issues.

• Computer Skills: ERP/SAP systems, Windows Suite…

Pioneer beyond tomorrow

Join us and you will develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for brilliance and innovation.

Our People are our Power

We are an equal opportunities employer. We are committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we will be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realize their full potential.

You can find out more about our global inclusion strategy at careers.rolls-royce.com.

At Rolls-Royce we embrace workplace flexibility. Our teams work in onsite, hybrid and remote work environments based on work and personal requirements. The specific arrangements vary from team to team. Please ask us about how we work on this team.

Relocation assistance is not available for this position.

Only selected candidates will be contacted.