Avionics Technical Sales and Customer Service Representative

SKYSERVICE BUSINESS AVIATION

Skyservice is a North American leader in business aviation. Built on key principles of safety and service excellence, we offer a comprehensive service experience, ranging from aircraft management and chartering to maintenance and aircraft sales from our aeronautical service terminals extending from Canada to the western United States. People and values are inseparable assets that drive our commitment to quality, safety, respect, and efficiency. These core values guide us daily and help build our reputation as leaders in aviation services. Skyservice is a team dedicated to supporting and developing its employees. If you want to optimize your career, expand your horizons and experience, Skyservice is the ideal team for you.

Get to know us: https://www.skyservice.com/en

A bright future for you at Skyservice: At Skyservice, we continue to grow and provide high quality service to our customers, expanding our footprint and name in America. We are driven by excellence and are fully dedicated to supporting and developing our teams!

SUMMARY OF RESPONSIBILITIES:

• Provide advice and recommendations on the implementation of sales strategies;
• Develop competitive strategies that demonstrate the added value of avionics products in customer processes;
• Receive customer requirements from the sales team and act as a maintenance/avionics expert;
• Gather accurate and complete information necessary for preparing quotes according to authorized internal or external maintenance programs and the requirements of company policies and procedures and regulations;
• Ensure service level agreement objectives are met;
• Review final quote versions with the Sales team - fill in information gaps, where applicable;
• Collaborate in the maintenance planning process to convert the quote into a work program or work order for execution, following contract approval;
• Participate in account reviews and planning to increase revenue flow from existing accounts;
• Track time spent on sales support activities;
• Other tasks assigned by immediate supervisor.

TRAINING AND SKILLS:

• Post-secondary certificate or diploma in aviation or a related field;
• At least 10 years of experience in the aviation field;
• Strong knowledge in maintenance planning and forecasting, notably through at least 4 years of practical experience, and good knowledge of aircraft maintenance programs, maintenance manuals, and service bulletins;
• Aircraft Maintenance Engineer License E preferable, considered an asset;
• Advanced user of Microsoft Office products, notably effective use of Excel to organize and present data;
• Strong time management skills and ability to balance multiple priorities in a dynamic team environment;
• Attention to detail, focused on method improvement;
• Good teamwork and self-assessment aptitude to ensure accuracy of work;
• Excellent oral and written communication skills.

Employee Benefits: Here are some of the perks and benefits we offer:

• Relocation allowance
• Employee Assistance Program
• Employer matching RRSP contributions
• Health care, vision care, and dental care plans
• Paid vacations
• Paid health and personal days
• Employee referral/sponsorship program
• Years of service awards

Skyservice is an equal opportunity employer and welcomes applications from any interested person. If, for any reason, you cannot submit your application through our career site, please contact a member of our Human Resources team to make special arrangements.