Technical Sales and Avionics Customer Service Representative

SKYSERVICE BUSINESS AVIATION

Skyservice is a North American leader in business aviation. Built on the key principles of safety and service excellence, we offer a full-service experience from aircraft management and charter to maintenance and aircraft sales from our aeronautical service facilities stretching from Canada to the western United States. People and values are inseparable assets that drive our commitment to quality, safety, respect, and efficiency. These core values guide us daily and help build our reputation as a leader in aviation services. Skyservice is a team dedicated to supporting and developing its employees. If you want to optimize your career, broaden your horizons and experience, Skyservice is the ideal team for you.

SUMMARY OF RESPONSIBILITIES:

• Provide advice and recommendations on the implementation of sales strategies;
• Develop competitive strategies that demonstrate the added value of avionics products in customer processes;
• Receive customer requirements from the sales team and act as a maintenance/avionics expert;
• Gather accurate and complete information necessary to prepare quotes according to authorized internal or external maintenance programs and company policy, procedure, and regulatory requirements;
• Ensure service level agreement objectives are met;
• Review final quote versions with the Sales team – bridging information gaps where applicable;
• Collaborate in the maintenance planning process to convert the quote into a work program or work order for execution, following contract approval;
• Participate in account reviews and planning to increase revenue flow from existing accounts;
• Track time spent on sales support activities;
• Other duties assigned by immediate superior.

TRAINING AND SKILLS:

• Post-secondary certificate or diploma in aviation or a related field;
• At least 10 years of experience in the aviation field;
• Strong knowledge in maintenance planning and forecasting, particularly through at least 4 years of practical experience, and good knowledge of aircraft maintenance programs, maintenance manuals, and service bulletins;
• Aircraft Maintenance Engineer (AME) License E preferred, considered an asset;
• Advanced user of Microsoft Office products, including effective use of Excel to organize and present data;
• Strong time management skills and ability to balance multiple priorities in a dynamic team environment;
• Detail-oriented, focused on method improvement;
• Good teamwork and self-assessment skills to ensure the accuracy of one's work;
• Excellent oral and written communication skills.

Benefits: Here are some of the perks and benefits we offer:

• Relocation allowance
• Employee Assistance Program
• Employer matching RRSP contributions
• Health, vision, and dental care plans
• Paid vacation
• Paid sick leave and personal leave
• Employee referral/sponsorship program
• Years of service awards