Avionics Technical Sales and Customer Service Representative

Description

SKYSERVICE BUSINESS AVIATION

Skyservice is a North American leader in business aviation. Built on the core principles of safety and service excellence, we deliver a full-service experience ranging from management and aircraft charter to maintenance and aircraft sales from our aeronautical service terminals across Canada and into the western United States. People and values are inseparable assets that drive our commitment to quality, safety, respect and efficiency. These core values guide us daily and help build our reputation as leaders in aviation services. Skyservice is a team dedicated to supporting and developing its employees. If you want to advance your career, expand your horizons and experience, Skyservice is the right team for you.

Get to know us: https://www.skyservice.com/fr

At Skyservice we continue to grow and provide high-quality service to our clients while expanding our footprint and name in the Americas. We are focused on excellence and fully committed to supporting and developing our teams.

SUMMARY OF RESPONSIBILITIES:

• Provide advice and recommendations on the implementation of sales strategies.
• Develop competitive strategies that demonstrate the added value of avionics products in clients' processes.
• Receive client requirements from the Sales team and act as a maintenance/avionics expert.
• Gather accurate and complete information necessary to prepare quotes in accordance with authorized internal or external maintenance programs and company policies, procedures and regulatory requirements.
• Ensure that service level agreement objectives are met.
• Review final versions of quotes with the Sales team – address information gaps where required.
• Collaborate in the maintenance planning process to convert the quote into a work program or work order for execution following contract approval.
• Participate in account reviews and planning to increase revenue flow from existing accounts.
• Track time spent on sales support activities.
• Other duties as assigned by the immediate supervisor.

EDUCATION AND SKILLS:

• Post-secondary certificate or diploma in aviation or a related field.
• At least 10 years of experience in the aviation field.
• Strong knowledge of maintenance planning and forecasting, including at least 4 years of hands-on experience, and good knowledge of aircraft maintenance programs, maintenance manuals and service bulletins.
• E licence for aircraft maintenance technician preferred; considered an asset.
• Advanced user of Microsoft Office products, including effective use of Excel to organize and present data.
• Strong time-management skills and ability to balance multiple priorities in a dynamic team environment.
• Detail-oriented, focused on process improvement.
• Strong teamwork skills and self-review to ensure accuracy of work.
• Excellent oral and written communication skills.

Benefits:

• Relocation allowance
• Employee assistance program
• Employer supplemental RRSP contributions
• Health, vision and dental plans
• Paid vacation
• Paid sick leave and personal paid leave
• Employee referral / sponsorship program
• Service anniversary awards

Skyservice is an employer committed to employment equity and welcomes applications from all interested individuals. If, for any reason, you cannot submit your application via our careers site, please contact a member of our Human Resources team to make special arrangements.