Technical Sales and Avionics Customer Service Representative

SKYSERVICE BUSINESS AVIATION

Skyservice is a North American leader in business aviation. Drawing on key principles of safety and service excellence, we offer a full-service experience from aircraft management and charter to maintenance and aircraft sales from our fixed-base operations spanning from Canada to the western United States. People and values are inseparable assets that drive our commitment to quality, safety, respect, and efficiency. These core values guide us daily and help build our reputation as leaders in aviation services. Skyservice is a team dedicated to supporting and developing its employees. If you want to optimize your career, broaden your horizons and experience, Skyservice is the ideal team for you.

Get to know us: https://www.skyservice.com/fr

A bright future for you at Skyservice: At Skyservice, we continue to grow and provide high quality service to our customers, expanding our footprint and name in America. We are driven by excellence and dedicated to supporting and developing our teams!

SUMMARY OF RESPONSIBILITIES:

• Provide advice and recommendations on the implementation of sales strategies;
• Develop competitive strategies that demonstrate the added value of avionics products in customer processes;
• Receive customer requirements from the sales team and act as an expert in maintenance/avionics;
• Gather accurate and complete information necessary to prepare quotes according to internal or authorized external maintenance programs and company policy, procedure, and regulatory requirements;
• Ensure service level agreement objectives are met;
• Review final versions of quotes with the Sales team - closing information gaps, where applicable;
• Collaborate in the maintenance planning process to convert the quote into a work program or work order for execution, following contract approval;
• Participate in account reviews and planning to increase revenue flow from existing accounts;
• Track time spent on sales support activities;
• Other duties assigned by the immediate supervisor.

TRAINING AND SKILLS:

• Post-secondary certificate or diploma in aviation or a related field;
• At least 10 years of experience in the aviation field;
• Strong knowledge of maintenance planning and forecasting, including at least 4 years of hands-on experience, and good knowledge of aircraft maintenance programs, maintenance manuals, and service bulletins;
• Aircraft Maintenance Engineer (AME) License E preferred, considered an asset;
• Advanced user of Microsoft Office products, including the effective use of Excel to organize and present data;
• Strong time management skills and ability to balance multiple priorities in a dynamic team environment;
• Attention to detail, focused on process improvement;
• Good teamwork and self-assessment skills to ensure work accuracy;
• Excellent oral and written communication skills.

Employee Benefits: Here are some of the perks and benefits we offer:

• Relocation allowance
• Employee Assistance Program
• Employer matching RRSP contributions
• Health care, vision care, and dental care plans
• Paid holidays
• Paid sick leave and personal days
• Employee referral program
• Years of service awards

Skyservice is an equal opportunity employer and welcomes applications from all interested parties. If for any reason you cannot submit your application through our employment site, please contact a member of our Human Resources team to make special arrangements.

Clause de non-responsabilité

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.