Avionics Technical Sales and Customer Service Representative

SKYSERVICE BUSINESS AVIATION

Skyservice is a North American leader in business aviation. Established on the key principles of safety and service excellence, we offer a complete service experience, from aircraft management and charter to maintenance and aircraft sales from our aeronautical service terminals extending from Canada to the western United States. People and values are inseparable assets that drive our commitment to quality, safety, respect and efficiency. These core values guide us daily and help build our reputation as leaders in aviation services. Skyservice is a team dedicated to supporting and developing its employees. If you want to optimize your career, broaden your horizons and experience, Skyservice is the ideal team for you.

Get to know us: https://www.skyservice.com/frA bright future for you at Skyservice: At Skyservice, we continue to grow and provide high-quality service to our clients, expanding our footprint and name in America. We are focused on excellence and are fully dedicated to supporting and developing our teams!

SUMMARY OF RESPONSIBILITIES:

• Provide advice and recommendations on the implementation of sales strategies;
• Develop competitive strategies that demonstrate the added value of avionics products in customer processes.
• Receive customer requirements from the sales team and act as a maintenance/avionics expert;
• Gather accurate and complete information necessary for the preparation of quotes according to authorized internal or external maintenance programs and company policy and procedure and regulatory requirements;
• Ensure that service level agreement objectives are met;
• Review final versions of quotes with the Sales team – fill in information gaps, if any;
• Collaborate in the maintenance planning process to convert the quote into a work program or work order for execution, following contract approval;
• Participate in account reviews and planning to increase revenue flow from existing accounts;
• Track time spent on sales support activities;
• Other tasks assigned by his immediate supervisor.

EDUCATION AND SKILLS:

• Post-secondary certificate or diploma in aviation or a related field;
• At least 10 years of experience in the aviation field;
• Strong knowledge of maintenance planning and forecasting, including at least 4 years of practical experience, and good knowledge of aircraft maintenance programs, maintenance manuals and service bulletins;
• Aircraft Maintenance Technician E license preferable, considered an asset;
• Advanced user of Microsoft Office products, including effective use of Excel to organize and present data;
• Strong time management skills and ability to balance multiple priorities in a dynamic team environment;
• Attention to detail, focused on method improvement;
• Good teamwork and self-assessment skills to ensure accuracy of work;
• Excellent oral and written communication skills.

Benefits: Here are some of the extras and benefits we offer:

• Relocation allowance
• Employee assistance program
• Employer matching RRSP contributions
• Health, vision and dental care plans
• Paid vacation
• Paid sick leave and personal leave
• Employee referral program
• Years of service awards

Skyservice is an equal opportunity employer and accepts applications from all interested individuals. If, for any reason, you are unable to submit your application through our job site, please contact a member of our Human Resources team to make special arrangements.