Representative - Employee Solutions - Temporary

Belonging to Air Canada is about belonging to a Canadian symbol, Air Canada recently voted best airline in North America. Take your career to new heights by joining our innovative and diverse team at the forefront of passenger air transport.

The Employee Solutions Representative will be responsible for all general HR transactions, in addition to providing employees, retirees, managers, and other internal and external stakeholders with the assistance they need regarding human resources matters.

Responsibilities:

• Provide excellent customer service by taking charge of resolving issues or concerns raised by employees.
• Provide a prompt response to employee inquiries by phone, email, or HR transaction, particularly regarding concerns or issues, to ensure a positive employee experience.
• Supervise the workload of the Employee Services and Employee Solutions teams, and determine priorities or urgent processing required.
• Ensure key performance indicators are met by monitoring schedules, deadlines, call and request volume, available resources, and schedule requirements, etc.
• Support specialists throughout their learning period.
• Support the team in handling urgent cases and guide them as needed.
• Ensure work quality supports the team's strategic plan by setting high quality standards through regular audits.
• Identify process gaps and propose solutions to improve the customer service experience.
• Work closely with many other HR sectors to resolve HR cases and meet client needs.
• Maintain communication with internal HR stakeholders to ensure resolution of more complex issues.

Qualifications

• College diploma minimum, and relevant experience
• Knowledge of PeopleSoft and experience using it, an asset
• Excellent judgment, respect for confidentiality, and a high sense of tact and discretion at all times when interacting with employees and in sensitive situations
• Ability to work under pressure with speed and precision, as well as to prioritize while maintaining superior customer service
• Demonstrated customer service skills and a high sense of diplomacy
• Ability to work in a team-oriented environment
• Excellent interpersonal and communication skills
• Ability to quickly learn how to use new systems
• Strong computer skills related to Microsoft Office suite (Word, Outlook, PowerPoint, and Excel); ability to process data and produce correspondence, reports, and other documents
• Ability to translate reports and requests into easily understandable terms
• Payroll knowledge, an asset
• Bilingual (French and English)
• Ensure work quality supports the team's strategic plan by setting high quality standards through regular audits.
• Identify process gaps and propose solutions to improve the customer service experience.
• Work closely with many other HR sectors to resolve HR cases and meet client needs.
• Maintain communication with internal HR stakeholders to ensure resolution of more complex issues.

Conditions of employment :

Candidates must be eligible to work in the country concerned at the time a job offer is presented and are responsible for obtaining work permits, visas, or other necessary authorizations. Proof of eligibility must be provided before the start date.

Language Requirements

Bilingualism (English and French).

Diversity and inclusion

Air Canada is strongly committed to diversity and inclusion and aims to create a healthy, accessible, and rewarding work environment that highlights the unique contribution of our employees to our company's success.

As an equal opportunity employer, we encourage diverse applications so that we can have a workforce that is varied and representative of our customers and the communities where we live and offer our services.

Air Canada thanks all candidates for their interest, but only those selected for an interview will be contacted.