Global Security Representative

Belonging to Air Canada is to belong to a Canadian symbol, Air Canada recently voted best airline in North America. Take off your career by joining our innovative and diverse team at the forefront of passenger air transport.

• The Global Security Representative at the Global Security Operations Center (GSOC) acts as a contact person for corporate security within our centralized operational support center, open 24 hours a day and 7 days a week.
• The incumbent of this position liaises with various internal and external stakeholders to fulfill our regulatory and organizational obligations regarding passenger conduct, physical security, and operational support. In addition, in the event of security incidents or emergencies, they will play a key role by ensuring the transmission of information within management, the company, and with external partners, as applicable.
• The incumbent provides internal and external stakeholders with specialized support directly related to the impact of government and internal processes regarding watchlists for travelers and manages a number of procedures relating to special category passengers. They are responsible for the sound management of activities related to access control to Air Canada sites and their monitoring, as well as any aspect related to the security of our infrastructure.
• They monitor emerging situations and threats weighing on Air Canada's operations and assets, as well as the general environment of aviation security.

Responsibilities

• Act as a contact person for Air Canada Security, 24 hours a day and 7 days a week. Ensure that all calls, emails, events, and incidents are systematically managed in accordance with standard operating procedures. Evaluate potential or actual threats to operational or corporate security based on the data received and make decisions based on the results obtained, always ensuring that potential or actual consequences are duly understood and communicated.
• Sort and manage requests addressed to the GSOC by stakeholders, employees, security agents, and any other external partner or organization, efficiently and rapidly, while demonstrating great attention to detail and a thorough understanding of an airline's activities. Report incidents and events reported by employees, customers, or security agents to the concerned stakeholders. Ensure that passengers affected by a watchlist or refusal of transport process experience as little inconvenience as possible.
• Monitor access control systems and take appropriate measures in the event of an alarm trigger, security violation, or failure. Monitor security systems to recognize adverse and unusual events, investigate them, and respond to them in accordance with standard operating procedures (e.g., alarms, access control systems, intrusion detection systems). Regularly check the status of security systems and manage alarms and incidents (alarm management). Perform preventive checks of our sites using our various monitoring systems and on-site Security teams.
• Under the direction of the Director - Aviation Security and Regulatory Compliance or Global Security Team Leaders, monitor and determine threats, trends, and incidents that could have a negative impact on the safety of personnel, facilities, operations, and Air Canada's reputation. Report threats in accordance with models and standard operating procedures.
• Analyze, process, and transfer employee requests concerning access card requests, access modification, background checks, and other requests relating to the company's security.
• Determine system requirements and improvement points, and participate in the development of the latter, notably in user acceptance testing.
• Assist Air Canada frontline employees in dealing with security issues. Maintain transmissions and correspondence from regulatory and law enforcement agencies as well as internal and external customers. Respond appropriately to notices and requests related to security operations formulated by internal and external parties. Contribute to the exact and rapid implementation of the company's processes and procedures.
• Effectively identify passenger records and respect recorded guidelines in order to refuse or allow the boarding of certain persons in accordance with regulatory requirements and internal and external watchlist programs. Coordinate the processes required for effective implementation of regulatory and prevention requirements.
• Provide support to Aviation Security and Security Operations teams in the context of investigations, inquiries, and reporting obligations. Coordinate the sharing of information, where appropriate, with our partners. Assist clients and affiliates, and provide them with advice concerning regulatory issues.
• Evaluate immigration cases with regard to acceptance and escort requirements, in accordance with policy. With the help of Security Operations Partners, evaluate and authorize requests concerning escorts and armed traveling police officers.
• Use various communication systems to gather and record information. Create and write accurate and detailed incident reports on incidents observed by the GSOC or reported to the GSOC. Maintain an accurate and detailed shift report. Collaborate with representatives and team leaders to ensure effective communication of events occurred during work shifts and all ongoing events.
• Participate in personal performance management and professional development activities, notably multidisciplinary training within their own team.
• Perform other administrative or operational support tasks as needed.
• Actively participate in the continuous improvement of corporate security support at Air Canada, notably by determining gaps, aspects to improve, or satisfactory aspects that can be further exploited.
• Get fully involved as a team member, support a positive work environment supporting dedication to the company, quality, innovation, and teamwork, and ensure rapid communication of issues and topics of interest. Support process improvement opportunities and take part in them.

Qualifications

• Mastery of Microsoft Office suite.
• Knowledge of the computerized reservation system, PNR history, and the human resources management system, an asset.
• Experience in a call center, operations center, or emergency response center, an asset.
• Knowledge of Genetec Security Center systems, an asset.
• Excellent communication and interpersonal skills, strong sense of diplomacy, maturity, and discretion.
• Ability to multitask and make decisions quickly.
• Ability to work with little supervision.
• Strong sense of confidentiality.
• Ability to exercise good judgment and manage one's time.
• Availability to work outside regular working hours.
• Bilingualism (French and English).
• Strong talent for written communication, in French and in English.
• Availability to work according to a flexible work schedule 24 hours a day, 7 days a week.
• Disposition to support the team in case of occasional system failure or after-hours emergency, as needed.
• Proven punctuality and reliability to promote the overall success of the team in a fast-paced environment.

Employment Conditions:

Candidates must be eligible to work in the concerned country at the time a job offer is presented and are responsible for obtaining work permits, visas, or other necessary authorizations. Proof of eligibility must be provided before the start date.

Language Requirements

Bilingualism (English and French).

Diversity and Inclusion

Air Canada is resolutely committed to diversity and inclusion and aims to create a healthy, accessible, and rewarding work environment that showcases the unique contribution of our employees to the success of our company.

As an equal opportunity employer, we encourage the most diverse applications in order to be able to endow ourselves with a varied workforce representative of our customers and the communities where we live and offer our services.

Air Canada thanks all candidates for their interest, but only persons selected for an interview will be contacted.