Global Security Representative

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• The Global Security Representative at the Global Security Operations Centre (GSOC) acts as a contact person for Corporate Security within our centralized operational support centre, open 24 hours a day, 7 days a week.
• The incumbent liaises with various internal and external stakeholders to fulfill our regulatory and organizational obligations regarding passenger conduct, physical security, and operational support. In addition, in the event of security incidents or emergencies, they will play a key role in ensuring the transmission of information within management, the company, and with external partners, where applicable.
• The incumbent provides internal and external stakeholders with specialized support directly related to the impact of government and internal processes concerning traveler watchlists and manages a number of procedures relating to special category passengers. They are responsible for the sound management of activities related to access control at Air Canada sites and their monitoring, as well as any aspect relating to the security of our infrastructure.
• They monitor emerging situations and threats to Air Canada's operations and assets, as well as the general aviation security environment.

Responsibilities

• Act as a contact person for Air Canada Security, 24 hours a day, 7 days a week. Ensure that all calls, emails, events, and incidents are systematically managed in accordance with standard operating procedures. Evaluate potential or actual threats to operational or corporate security based on received data and make decisions based on the results obtained, always ensuring that potential or actual consequences are duly understood and communicated.
• Triage and manage requests sent to the GSOC by stakeholders, employees, security officers, and any other partner or external organization, efficiently and promptly, while demonstrating great attention to detail and a thorough understanding of airline operations. Report incidents and events reported by employees, customers, or security officers to the relevant stakeholders. Ensure that passengers affected by a watchlist or refusal of transport process experience as little inconvenience as possible.
• Monitor access control systems and take appropriate action in the event of an alarm, security breach, or failure. Monitor security systems to recognize adverse and unusual events, investigate them, and respond to them in accordance with standard operating procedures (e.g., alarms, access control systems, intrusion detection systems). Regularly verify the status of security systems and manage alarms and incidents (alarm management). Perform preventive checks of our sites using our various monitoring systems and on-site Security teams.
• Under the direction of the Director - Aviation Security and Regulatory Compliance or Team Leads - Global Security, monitor and determine threats, trends, and incidents that could have a negative impact on the security of Air Canada's personnel, facilities, operations, and reputation. Report threats in accordance with models and standard operating procedures.
• Analyze, process, and transfer employee requests regarding access card requests, access modifications, background checks, and other requests related to the Company's security.
• Determine system requirements and areas for improvement, and participate in system development, including user acceptance testing.
• Assist Air Canada frontline employees in handling security issues. Maintain transmissions and correspondence from regulatory and law enforcement agencies as well as internal and external customers. Respond appropriately to notices and requests related to security operations formulated by internal and external parties. Contribute to the accurate and rapid implementation of the Company's processes and procedures.
• Effectively identify passenger records and comply with recorded guidelines with a view to refusing or permitting the boarding of certain individuals in accordance with regulatory requirements and internal and external watchlist programs. Coordinate the processes required for effective implementation of regulatory and prevention requirements.
• Provide support to Aviation Security and Security Operations teams in the context of investigations, inquiries, and reporting obligations. Coordinate information sharing, where applicable, with our partners. Assist customers and affiliated companies, and provide them with advice regarding regulatory issues.
• Evaluate immigration cases regarding acceptance and escort requirements, in accordance with policy. With the help of Security Operations Partners, evaluate and authorize requests concerning escorts and armed traveling police officers.
• Use various communication systems to gather and record information. Create and draft accurate and detailed incident reports on incidents observed by or reported to the GSOC. Maintain an accurate and detailed shift report. Collaborate with representatives and team leads to ensure effective communication of events occurring during shifts and all ongoing events.
• Participate in personal performance management and professional development activities, including cross-training within their own team.
• Perform other administrative or operational support duties as needed.
• Actively participate in the continuous improvement of Corporate Security support at Air Canada, notably by identifying gaps, areas for improvement, or satisfactory aspects that can be further exploited.
• Involve themselves fully as a team member, support a positive work environment supporting dedication to the company, quality, innovation, and teamwork, and ensure prompt communication of problems and topics of interest. Support process improvement opportunities and take part in them.

Qualifications

• Proficiency in Microsoft Office suite.
• Knowledge of computerized reservation system, PNR history, and human resources management system, an asset.
• Experience in a call centre, Operations Centre, or Emergency Response Centre, an asset.
• Knowledge of Genetec Security Center systems, an asset.
• Excellent communication and interpersonal skills, high sense of diplomacy, maturity, and discretion.
• Ability to multitask and make decisions quickly.
• Ability to work with minimal supervision.
• High sense of confidentiality.
• Ability to exercise good judgment and time management.
• Availability to work outside regular working hours.
• Bilingualism (French and English).
• Strong talent for written communication, in French and English.
• Availability to work a flexible 24/7 work schedule.
• Disposition to support the team in the event of occasional system failure or after-hours emergencies, as needed.
• Proven punctuality and reliability to promote the overall success of the team in a fast-paced environment.

Employment Conditions:

Candidates must be eligible to work in the country concerned at the time a job offer is presented and are responsible for obtaining work permits, visas, or other necessary authorizations. Proof of eligibility must be provided prior to the start date.

Language Requirements

Bilingualism (English and French).

Diversity and Inclusion

Air Canada is strongly committed to diversity and inclusion and aims to create a healthy, accessible, and rewarding workplace that highlights the unique contribution of our employees to our company's success.

As an equal opportunity employer, we encourage diverse applications so that we can have a workforce that is varied and representative of our customers and the communities where we live and offer our services.

Air Canada thanks all candidates for their interest, but only those selected for an interview will be contacted.