Customer Service Representative

Description

Skyservice is the North American leader in business aviation. Focused on the key principles of safety and excellence, we offer a comprehensive service and expertise experience ranging from aircraft management to charter, maintenance and aircraft sales, in our airport aviation service terminals across Canada and the United States. People and values are inseparable assets that drive our commitment to quality, safety, respect and efficiency. These key values guide us daily and contribute to our reputation as leaders in aviation services. Skyservice is a team dedicated to supporting and developing its staff. If you want to advance your career and join a team determined to go further and aim higher in business aviation, the Skyservice family of companies is the team for you. Get to know us: https://www.skyservice.com/fr A bright future for you at Skyservice: At Skyservice, we continue to grow and provide high quality service to our customers, expanding our footprint and name in America. You will bring attention to detail and a fast-paced work environment and dynamic schedules to a team that works together to exceed customer expectations. We are focused on excellence and are dedicated to supporting and developing our teams!

Training and Experience

• Provide high quality customer service in accordance with Skyservice philosophy, ensuring efficient and courteous arrivals and departures for customers;
• Ensure ground-to-air communications via Unicom and radio;
• Maintain clear and concise communications between ground services and concierge staff; ensure proper coordination with free ground transportation drivers;
• Maintain, monitor and update systems (may not be necessary at all sites);
• Invoice and update the landing fee system (Toronto only);
• Maintain, monitor and update the system and inform ground service personnel accordingly;
• Follow billing procedure and ensure accuracy;
• Remain vigilant regarding security protocols and situational awareness;
• Ensure communication and coordination between customers, ground services and personnel;
• Coordinate fuel, catering, car rental and hotel reservations;
• Answer general telephone line calls and redirect calls to the appropriate person;
• Ensure constant cleanliness of all terminal areas;
• Ensure regular replenishment of coffee, condiments and snacks;
• Take orders for goods or services from customers and crew members; promote goods or services; respond to inquiries and emergencies; investigate complaints and update accounts;
• Other assigned duties.

Skills

• Two years of experience in a customer service environment
• Ability to provide courteous, discreet, efficient and professional service;
• Knowledge of the standard NATO phonetic alphabet;
• Proactive attitude, vision and understanding of customer needs;
• Strong organizational techniques, resourcefulness;
• Ability to work under pressure in a fast-paced environment;
• Ability to adopt a positive attitude in group work;
• Functional knowledge of Microsoft Office suite products;
• Available to work various shifts, including weekends and holidays

Education

• Post-secondary education, an asset.

Benefits:

Here are some of the perks and benefits we offer:

• Group health insurance plan for you and your eligible dependents, including healthcare, vision and dental care
• Employee assistance program
• Group retirement savings plan with employer matching contributions
• Paid leave for health and personal reasons
• Employee referral program
• Service awards

Skyservice is an equal employment opportunity employer and welcomes applications from all interested individuals. If, for any reason, you are unable to submit your application through our job site, please contact a member of our Human Resources team to make special arrangements.