Customer Service Representative

Description

Skyservice is North America's leading business aviation company. Focused on the key principles of safety and excellence, we offer a complete service support and expertise experience ranging from aircraft management to charter, maintenance and aircraft sales, in our airport aviation service terminals across Canada and the United States. People and values are inseparable assets that drive our commitment to quality, safety, respect and efficiency. These key values guide us daily and contribute to our reputation as leaders in aviation services. Skyservice is a team dedicated to supporting and developing its staff. If you want to advance your career and join a team determined to go further and aim higher in business aviation, the Skyservice family of companies is the team for you. Get to know us: https://www.skyservice.com/fr A bright future for you at Skyservice: At Skyservice, we continue to grow and provide high-quality service to our clients, expanding our footprint and name in America. You will bring attention to detail, a fast-paced work environment, and dynamic schedules to a team that works together to exceed client expectations. We are focused on excellence and are dedicated to supporting and developing our teams! TRAINING AND EXPERIENCE

• Provide high-quality customer service in accordance with Skyservice philosophy, ensuring efficient and courteous arrivals and departures for customers;
• Ensure ground-to-air communications via Unicom and radio;
• Maintain clear and concise communications between ground services and concierge staff; ensure appropriate coordination with complimentary ground transportation drivers;
• Maintain, monitor, and update systems (may not be required at all sites);
• Invoice and update the landing fee system (Toronto only);
• Maintain, monitor, and update the system and inform ground services staff accordingly;
• Follow invoicing procedures and ensure accuracy;
• Remain vigilant regarding security protocols and situational awareness;
• Ensure communication and coordination between customers, ground services, and staff;
• Coordinate fuel, catering, car rental, and hotel reservations;
• Answer general phone lines and redirect calls to the appropriate person;
• Ensure constant cleanliness of all terminal areas;
• Ensure regular replenishment of coffee, condiments, and snacks;
• Take customer and crew orders for goods or services; promote goods or services; respond to inquiries and emergencies; investigate complaints and update accounts;
• Other assigned duties.

• Two years of experience in a customer service environment
• Ability to provide courteous, discreet, efficient, and professional service;
• Knowledge of the standard NATO phonetic alphabet;
• Proactive attitude, vision, and understanding of customer needs;
• Strong organizational techniques, resourcefulness;
• Ability to work under pressure in a fast-paced environment;
• Ability to adopt a positive attitude in group work;
• Functional knowledge of Microsoft Office suite products;
• Available to work different shifts, including weekends and holidays.

• Post-secondary education, an asset.

• Group health insurance plan for you and your eligible dependents, including healthcare, vision care, and dental care
• Employee assistance program
• Group retirement savings plan with employer matching contributions
• Paid time off for health and personal reasons
• Employee referral program
• Service award