Responsable d'Acceptation Client / Customer Acceptance Manager

Do you have a technical background in aeronautics, have you worked in a customer-facing role and would you like to progress and develop new skills? Then this job is for you!

The A220 commercial aircraft Programme is looking for a Customer Acceptance Manager to join our ABQL team based in Mirabel (Quebec, Canada), where you will be in charge of the Customer Progressive Acceptance process.

You will be part of the Customer Acceptance & Delivery team responsible of the Customer Presentations Program and of the QLBs/CLBs opening, On-Quality and On-Time treatment with correct rework or answer, for Customer acceptance, and closure, along the pre-FAL, FAL & Delivery phases.

She/He is an active core member of the CAD MFT (Nota: For a given MSN, she/he is the deputy of the ADE who is in charge).

The team organization is established to promote cross-collaboration autonomously, supporting each other and learning collectively.

Your role as Customer Acceptance Manager will have to act as a technically competent focal point for a given aircraft (MSN) for the customer along the Customer Acceptance & Delivery (CAD) process (From pre-assembly up to ToT).

Your working environment:

The A220 commercial aircraft Programme is headquartered in Mirabel, in the greater Montreal area, where the vibrant city of Montreal is just a stone is throw away. Known for its peaceful and safe environment, the region offers a high quality of life for younger or experienced professionals and families, perfectly balancing career opportunities and outdoor activities that makes it a truly special place to call home.

How we care for you:

• Financial rewards: Attractive salary, annual bonus, group insurance plan, pension plan and share purchase plan.
• Work / Life Balance: A hybrid working policy (depending on operational needs), on-site cafeterias and a highly competitive holiday policy.
• Wellbeing/Health: Employee Assistance Program (EAP), Discount Program and on-site Medical Service.
• Individual development: Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, accelerated development programmes, national and international mobility.

Your challenges:

She/He is accountable to manage & coordinate the Customer Presentations Program from pre-FAL up to Technical Aircraft Completion (TAC) and participate in Customer Acceptance Flights during the delivery phase to conduct rigorous cabin inspections alongside the customer.

As Customer focal point, CAM is in charge of handling (Answer, Follow-up, Closure) all specific issues raised by the customer.

Those points are recorded in CLB/QLB, which CAM is accountable for.

As aircraft risk manager, she/he identifies and mitigates the industrial risk items (including CLBs/QLBs) and escalates the major ones to the Airbus ADE in charge of the related fleet.

She/He ensures a constructive relationship with Customers through continuous communication (proactive, comprehensive, and regular), consistent and fair handling of customer expectations, while protecting AIRBUS interests.

She/He guarantees Customer confidence by steering/providing reliable and continuous information flow, along the CAD process.

She/He participates in the Feedback loop (post delivery) after each A/C delivery, to ensure continuous improvements in line with Customer expectations.

Responsible for gathering & treating the FAL CSIP feedbacks from Customers all along the manufacturing process, and to secure lessons learnt process, supported by MFT (CAQM, ADE, Production, Quality, Procurement, Engineering).

Gathering from the ADE in charge of the Aircraft all needed information to perform his/her tasks adequately (Airlines/customer specificities, previous A/C Deliveries status, Industrial planning & milestones, ...).

Participation in Technical Risk & Opportunity management.

Quickly assess issues on a broad technical domain (structure, system, cabin, aircraft operation) and be able to adapt to changes (situation, planning, event, environment,...).

Get real time and reliable information across all Functions.

Initiate recovery actions from all functions in a very high time constraint environment.

Be recognized by all AIRBUS functions and external suppliers and obtain from them high reactivity and support.

Ensure balanced decision matching to protect Airbus interests whilst ensuring customer satisfaction.

Participate to reinforce Customer mindset within Airbus, through:

• Feedback loop process, CSIP analysis, and any other means
• Customer Eyes Visit

Your boarding pass:

You have a proven track record of at least 10 years of experience in the aerospace industry and ideally hold a university degree in engineering or aircraft maintenance.

As a true aviation enthusiast, you have a deep understanding of industry standards, quality requirements, and industrial challenges.

Soft Skills requirements;

• Customer-Centric Mindset: A strong dedication to customer satisfaction, balanced with the ability to protect the company is interests.
• Communication Excellence: Exceptional communication skills and proven expertise in managing customer relationships.
• Problem-Solving & Diplomacy: Proactive initiative and creativity in problem-solving, maintaining diplomacy even under high-pressure situations.
• Influencing & Assertiveness: Ability to positively challenge stakeholders and articulate precise requirements at all levels (from shop floor technicians to senior management).
• Organization & Agility: Sharp organizational skills with the ability to prioritize and multitask in a fast-paced, dynamic environment.
• Autonomy & Leadership: Capable of working with minimal supervision, you are a self-motivated team player who demonstrates strong initiative and leadership.
• Flexibility: High level of availability and flexibility required during peak periods, particularly during aircraft delivery phases.
• Cultural Intelligence: Ability to integrate and thrive within a multicultural and multidisciplinary environment.

Hard (technical) skill requirements;

• Strong knowledge in FAL management and Airbus Industrial processes.
• Qualification in technical / engineering/aeronautical domain.
• Wide and deep technical knowledge (structure, systems, avionics, cabin).
• Fluent in Local language and English
• Working at height using a scissor lift and/or a cherry picker.

***If required - travel***

This role may involve some travels for business (worldwide).

Travel Required: Occasional travel within [country] & Overseas

Regular business travels will be expected; consequently you must be willing to travel accordingly.

Travel Required: <5% Domestic and International.

Possible on-call duties during week-ends and/or holiday seasons.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company is success, reputation and sustainable growth.

Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions.

Take your career to a new level and apply online now!