Responsable gestion QSR (Intégrité du produit) / QSR Management Leader (Product Integrity)

Do you have experience in Quality, have you worked in an industrial and/or aerospace manufacturing and would you like to progress and develop new skills? Then this job is for you!

The A220 commercial aircraft Quality is looking for QSR Management Leader to join our Quality Programme team based in Mirabel (Québec, Canada).

You will be part of a Product Integrity team to carry out a contingency plan for non-conformities declared late by our assembly lines in Mirabel, Mobile and/or our suppliers in order to ensure the integrity of the product.

The team organization is established to promote cross-collaboration autonomously, supporting each other and learning collectively.

Your role as QSR Management Leader will be to deal with quality escapes on the A220 (generally linked to complex problems on any part of the aircraft) and ensure their proper management and their resolution.

Your working environment:

The A220 commercial aircraft Programme is headquartered in Mirabel, near Montreal, where operations include Programme management, engineering, customer support and services, and the main Final Assembly Line. We make it fly in Québec!

How we care for you:

• Financial rewards : Attractive salary, agreements on success and profit sharing schemes, employee savings plan abounded by Airbus and employee stock purchase plan on a voluntary basis.
• Work / Life Balance: Extra days-off for special occasions, holiday transfer option, a Staff council offering many social, cultural and sport activities and other services.
• Wellbeing / Health: Complementary health insurance coverage (disability, invalidity, death). Depending on the site: health services center, concierge services, gym, carpooling application.
• Individual development: Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, expert career path, accelerated development programmes, national and international mobility.

Your Challenges:

• Track E2E QSR (Quality Survey Report) topics from procurement/plants to engineering, the FAL organization, and airworthiness for potential in-service actions;
• Manage NoEs (Notice of Escape), ICBs (Inflow Control Board), industrial impacts, and in-service issues within the A220 manufacturing and design system;
• Be responsible for launching corrective actions for QSRs related to late non-quality declarations from suppliers or Airbus Canada;
• Strengthen links with Procurement Operations, Quality Operations, and Customer Services organizations, and participate in weekly meetings with procurement, customer service, production, program, and engineering representatives to update actions and share information;
• Regularly provide a performance dashboard with all relevant Key Performance Indicators (KPIs) for tracking actions and ensuring process compliance;
• Participate in technical meetings aimed at identifying root causes and linking information with existing corrective actions. Contribute to the feedback loop;
• Manage risks, customer protection, and communication – balance delivery constraints / quality risk / technical assessment / customer service constraints;
• Regularly communicate the status of topics to procurement operations, manufacturing, engineering, delivery teams, and customer services to support communication with clients;
• Integrate Airbus Commercial best practices into Airbus Canada QSR processes;
• Minimize Airbus' exposure during the delivery/in-service phase;
• Promote quality and a customer-centric mindset.

Your boarding pass:

• You hold a bachelor's degree in management/engineering and have 3–5 years of experience, or 10 years of equivalent experience (program, engineering, liaison, industrialization);
• Project management experience with a PMP certification is a major asset;
• You have a technical background in aeronautical development and commercial operations;
• You have a good knowledge of Google Sheets, Google Slides, and Project;
• You possess strong analytical, planning, and problem-solving skills, along with excellent interpersonal skills;
• You demonstrate an open mind and a strong ability to work in a team;
• In addition, you must have strong organizational and time management skills, and demonstrate autonomy;
• You are fully bilingual (spoken and written) in French and English.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.