Service Concierge - Part-time

Belonging to Air Canada is belonging to a Canadian symbol, Air Canada recently voted best airline in North America. Take off your career by joining our innovative and diverse team at the forefront of passenger air transport.

The Air Canada Concierge Agent is primarily responsible for providing personalized service focused on recognition and attention to detail to Aeroplan Super Elite 100K members, as well as other higher status members and Signature Class customers at the airport (arrivals, check-in, departures and lounges).

The Concierge Agent must constantly monitor the needs of Air Canada's premium customers and provide excellent service at all times, in accordance with customer service guidelines and company safety rules. The person in this position must be able to resolve all kinds of problems, as well as know how to ask for help and who to contact for it. By building professional and positive relationships with our most loyal customers, the Concierge Agent contributes to their loyalty to the brand.

Responsibilities:

• Welcome high-contributing customers at the check-in counter and accompany them to the lounge, if applicable.
• Help resolve problems for high-contributing customers upon arrival and departure, including ticketing, upgrades, connections, baggage claim, and last-minute arrangements.
• Assist high-contributing customers at boarding gates.
• Welcome high-contributing customers to the lounges.
• Communicate with Concierge Service available 24 hours a day, seven days a week, if needed.
• Communicate with Concierge Agents stationed at other stops worldwide, as well as with local representatives (hotels, other carriers).
• Propose solutions for high-contributing customers, particularly in the event of operational irregularity.
• Maintain daily reports on Concierge Service activities, log problems and follow up, if necessary.
• Liaise with Concierge Service groups to assist with the handling of important or high-contributing clients.

Qualifications

• Proficiency in Internet, email, Word, Excel and use of the Altéa Reservation system.
• Diploma in tourism, an asset.
• Experience in a similar position, an asset.
• Knowledge of ticketing, an asset.
• Availability for travel (seminars, training, etc.).
• Obtaining an airport pass.
• Wearing the Company uniform in accordance with Air Canada's Uniform Standards and Dress Code Standards.
• Compliance with airport security and safety rules.

Permanent, part-time position (20.0 hours per week) based at Vienna International Airport.

Terms of employment:

Candidates must be eligible to work in the country concerned at the time an offer of employment is made and are responsible for obtaining the necessary work permits, visas or other authorizations. Proof of eligibility must be provided before the start date.

Language requirements

Excellent knowledge of German and English (written and oral) – French and knowledge of other foreign languages are considered an asset.

Diversity and inclusion

Air Canada is strongly committed to diversity and inclusion and aims to create a healthy, accessible and rewarding workplace that values the unique contribution of our employees to the success of our company.

As an employer that guarantees equal access to employment, we encourage the most diverse applications in order to be able to build a varied workforce representative of our customers and the communities where we live and offer our services.

Air Canada thanks all candidates for their interest, but only those selected for an interview will be contacted.