Bilingual Customer Experience Specialist - Full-Time

Location: Quebec City, QC, Canada (on-site)

Starting Salary: $19.88/hour

Department: Canadian Airports & Customer Experience Strategy

Category: Unionized (UNIFOR)

Employment Type: Full-Time

The Role

Air Canada is currently seeking Customer Experience Specialists to join its team at the Quebec City Airport. In this role, you will be in direct contact with our customers. You will play an important role in ensuring that all our flights are ready to depart on time and safely, while assisting customers at the airport at every moment of interaction throughout their journey.

If you are an enthusiastic, caring person who loves working with people, you may be very close to landing your ideal job.

What your day will look like

As a Customer Experience Specialist at the Quebec City Airport, you will be part of a dynamic and diverse team consisting of concierge staff and Air Canada representatives. You will be required to contribute to the smooth running of the customer experience:

• Check in customers, and prepare and issue boarding passes.
• Assist customers during pre-boarding and provide information on flight schedules and connections.
• Provide assistance to customers with special needs during their journey and ensure they get to their boarding gate and baggage claim on time and safely.
• Remain on the move from one end of the airport to the other to get to the work areas to which you are assigned.

Watch this video to learn more about the role of Customer Experience Specialist:

Your Benefits

As one of Canada's leading employers, we make sure to reward our employees well by offering them numerous benefits:

• Air Canada employees love to travel, and our employee travel pass program is one of the most generous in the industry. You will be entitled to travel passes for yourself and other eligible persons when you have completed 28 weeks of service.
• The type of collaboration you would like to have with us is your choice: we offer full-time and part-time positions.
• We value your well-being, which is why we offer you and your family a wide range of employee benefit plans, including health and dental care plans.
• Training and development tools are also provided to help you reach your full potential.

Qualifications

Required Skills and Experience

• Availability to attend and successfully complete a five-to-seven-week full-time paid training program.
• Availability to work rotating shifts over a 24-hour period (including weekends and holidays).
• Ability to walk long distances or stand for long periods.
• Ability to lift, push, pull, and provide wheelchair service to mobility-impaired customers.
• Ability to work under tight deadlines to ensure punctuality.
• Ability to adhere to Air Canada's attendance and dress code standards.
• Customer service experience and strong interpersonal skills.
• Excellent communication and teamwork skills.
• Strong problem-solving ability and finding solutions in accordance with Air Canada policies and guidelines.
• Attention to safety and security.
• Demonstrate punctuality and reliability to support the overall success of the team in a fast-paced environment.
• Candidates must be authorized to work in the country concerned at the time the job offer is made. The search for any work permits/visas or other necessary authorizations is the sole responsibility of candidates for this position.
• Obligation to obtain and maintain any applicable transport security clearances, as well as additional clearances. Please consult the Transport Canada website for more details.

Language Requirements

Candidates must be fluent in English and French. In addition, special consideration will be given to candidates who are fluent in English and one or more of the preferred languages: Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Arabic, Hebrew, Portuguese, Greek, Hindi, Punjabi. Air Canada operates within a global industry with a clientele from all over the world and aims to offer all its customers a positive and memorable travel experience.

Take your career to new heights!

Don't miss this unique opportunity to participate in the growth and expansion of Canada's largest airline. Come aboard with us and watch your career take off.

Diversity and Inclusion

Air Canada is resolutely committed to diversity and inclusion, and aims to create a healthy, accessible, and rewarding work environment that highlights the unique contribution of our employees to the success of our Company.

As an equal opportunity employer, we welcome applications from all individuals to build a workforce that is diverse and representative of the diversity of our customers and the communities where we live and serve.

Air Canada thanks all candidates for their interest, but will only communicate with those selected for the next steps.