Bilingual Customer Experience Specialist - Full-time

Location: Quebec City, QC, Canada (on-site)

Starting Salary: $19.88/hour

Department: Canadian Airports & Customer Experience Strategy

Category: Unionized (UNIFOR)

Employment Type: Full-time

The Position

Air Canada is currently seeking Customer Experience Specialists to join its team at the Quebec City airport. In this role, you will be in direct contact with our customers, playing an important part in ensuring all flights depart safely and on time, while assisting customers at the airport at every touchpoint of their journey.

If you are an enthusiastic, caring person who loves working with people, you might be very close to landing your ideal job.

What your day will look like

As a Customer Experience Specialist at the Quebec City airport, you will be part of a dynamic and diverse team of Air Canada concierge and customer service representatives. You will contribute to a smooth customer experience by:

• Checking in customers, then preparing and issuing boarding passes.
• Assisting customers during pre-boarding and providing information on flight schedules and connections.
• Assisting customers with special needs throughout their journey and ensuring they reach their boarding gate and baggage claim safely and on time.
• Moving across the airport to get to your assigned work areas.

Your Benefits

As one of Canada's leading employers, we ensure we reward our employees well by offering numerous benefits:

• Air Canada employees love to travel and our employee travel privileges program is one of the most generous in the industry. You will be entitled to travel privileges for yourself and other eligible individuals once you have completed 28 weeks of service.
• The type of collaboration you would like to have with us is your choice: we offer full-time and part-time positions.
• We value your well-being, which is why we offer you and your family a wide range of benefit plans, including health and dental care plans.
• Training and development tools are also offered to help you reach your full potential.

Qualifications

Required Skills and Experience

• Availability to attend and successfully complete a five- to seven-week full-time paid training program.
• Availability to work rotating shifts over a 24-hour period (including weekends and holidays).
• Ability to walk long distances or stand for long periods.
• Ability to lift, push, pull, and provide wheelchair service to mobility-impaired customers.
• Ability to work under tight deadlines to ensure punctuality.
• Ability to comply with Air Canada attendance and dress code standards.
• Customer service experience and strong interpersonal skills.
• Excellent communication and teamwork skills.
• Strong problem-solving and solution-finding ability in accordance with Air Canada policies and guidelines.
• Attention to safety and security.
• Punctuality and reliability to support the overall success of the team in a fast-paced environment.
• Candidates must be authorized to work in the country concerned at the time the job offer is made. The search for any work permits/visas or other necessary authorizations is the sole responsibility of candidates for this position.
• Obligation to obtain and maintain any applicable transport security clearance and additional authorizations. Please consult Transport Canada's website for more details.

Language Requirements

Candidates must be fluent in English and French. In addition, special consideration will be given to candidates who are fluent in English and one or more preferred languages: Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Arabic, Hebrew, Portuguese, Greek, Hindi, Punjabi. Air Canada operates within a global industry with a clientele from all over the world and aims to provide all its customers with a positive and memorable travel experience.

Take off your career!

Don't miss this unique opportunity to participate in the growth and expansion of Canada's largest airline. Embark with us and watch your career take off.

Diversity and Inclusion

Air Canada is strongly committed to diversity and inclusion and aims to create a healthy, accessible, and rewarding work environment that showcases the unique contribution of our employees to the success of our Corporation.

As an equal opportunity employer, we welcome applications from all individuals to build a diverse workforce representative of the diversity of our customers and the communities where we live and provide services.