Sales Operations Specialist (Entry to Intermediate Level)

As Canada's leading private aviation company, Execaire Aviation, with over 70 years of experience, is a leader in aviation solutions. Our blend of tradition and progress ensures that our private aviation solutions continue to set new standards of excellence for private aviation companies. Our success is built on a team of over 600 dedicated professionals who embody our values of professionalism and innovation. As a leader in aeronautical solutions and private jet operators, we offer a comprehensive range of services including aircraft management, aircraft maintenance, aircraft charter and aircraft sales, as well as FBO services. At Execaire Aviation, our core values are strong and unwavering. Safety guides all our operations. Excellence is our standard for every task, and innovation is our engine, propelling us toward the future of aviation.

Join us in redefining the values of aviation and unleash your potential in an environment where your aspirations will take flight!

Summary

The Sales Operations Specialist supports the Market Intelligence and Sales Operations department by optimizing processes, improving operational workflows, and ensuring data quality and accuracy within the sales organization. This position contributes to increasing the efficiency, consistency, and productivity of the sales team through CRM operations management, maintenance of key performance data, and the production of actionable analytics that drive growth and the smooth execution of sales activities.

Responsibilities

• Create templates, documentation, and standard operating procedures to simplify sales processes.
• Ensure operational consistency throughout the sales process by identifying bottlenecks and proposing improvements.
• Maintain accurate and up-to-date Salesforce data, including accounts, contacts, business opportunities, follow-ups, and activity logs.
• Track key sales performance indicators (KPIs) such as conversion rate, pipeline velocity, and proposal turnaround time.
• Support sales forecasting, opportunity tracking, and pipeline reviews to foster proactive sales actions.
• Design and update Salesforce and Power BI dashboards to visualize KPIs and pipeline health.
• Provide analysis and recommendations to support management decision-making.
• Supervise and support the entire sales cycle for all lines of business (LOB).
• Collaborate closely with the sales, marketing, and market intelligence teams to optimize workflow efficiency.
• Support onboarding and training of new team members regarding CRM systems, sales processes, and reporting tools.
• Ensure the adoption and proper use of operational tools within the sales organization.

Requirements

• Post-secondary education.
• Degree in business administration or a related field.
• Salesforce Administrator certification.
• Minimum of five (5) years of experience in sales support.
• General knowledge and experience in the business aviation sector.
• Experience with CRM software.
• Fluency in Salesforce.
• Excellent communication and organizational skills.
• Strong understanding of sales processes, pipeline dynamics, and operational efficiency levers.
• Excellent problem-solving skills and ability to adapt quickly to changes.
• Team spirit focused on the success of colleagues, the company, and clients.
• Autonomous, reliable, and proactive person.
• Results-oriented and motivated to exceed targets.
• Persevering and disciplined in following up on leads and opportunities.
• Willingness to learn and contribute to the development of oneself, others, and the company.
• Excellent computer skills and good command of web tools, including the Microsoft Office suite.

At Execaire Aviation, your career path matters.

Our career culture is driven by innovation, teamwork, and a commitment to achieving excellence. We foster growth by offering a variety of learning opportunities tailored to different roles within our organization. Whether through hands-on experience, mentoring, or role-specific training, our goal is to help you gain confidence and develop your skills where it matters. Not all paths are alike; we are committed to creating an environment where curiosity is encouraged and development is possible.

Diversity and Inclusion

We celebrate diversity and believe in the strength of an inclusive work environment. At Execaire Aviation, we value unique perspectives and backgrounds, recognizing that diversity drives innovation and creativity. We strive to create a workplace where everyone feels respected, valued, and encouraged to give their best. Join us in building a team that reflects the full richness of aviation.